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bm731218's profile

Tutor

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2 Messages

Wed, Mar 14, 2018 11:42 AM

Worst customer experience ever with AT&T!!!

Experiencing the worst (non)-response from any company I have ever done business with.  After being offered a "promo" tablet, a new in-authorized line of service was added.  When I tried to cancel I was then offered a lower rate to not cancel with the understanding I could cancel at any time.  But now when I try and cancel I am told I am in a 2 year agreement for a line I never authorized.  I never wanted this "promo" tablet in the first place, and now they are sticking it to me with deceptive sales practices.  After trying to resolve this the first time I was promised $25.00 credit from the "retention" dept. which I never received and the line still remains.  Also, after overseas travel I was charged $28.00 for calls even after purchasing the $10.00 day-pass.  Calls and promised credits never appearing on my bill.  Attempted resolutions over the phone has been unsuccessful as every agent cannot help and I'm tired of explaining this to multiple supervisors who promise action with no results.  To add insult to injury, when I visited the AT&T store I was told there was no manger there and no one authorized to help me.  AT&T get your act together and stop acting horrible!!!  I will be switching all my service if this is the best you have to offer anymore.

ACE - Sage

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98.5K Messages

4年前

You can argue the charges over the travel pass, assuming you were in travel pass counties, calling travel pass countries.  

The free tablet, just like free phones, require a new line and service contract.  If you don’t want the contract and paid service, say “NO” to free devices.  

 

Tutor

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2 Messages

4年前

I have argued the charges and received no help, that's why I'm posting here.  Thanks for your advice on how to manage a wireless account, but I find it condescending and unhelpful.  

ACE - Sage

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98.5K Messages

4年前

This is a customer populated forum, other than venting, what did you expect?   You can contact ATT via phone or chat.

Tutor

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4 Messages

4年前

I had one respond on mine also, I think they work for att. You’ll see on some post att comments to contact and on others, you have people who almost bully you saying your wrong because you where lied to. 

MicCheck

ACE - Expert

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11.7K Messages

4年前


@bm731218 wrote:

Experiencing the worst (non)-response from any company I have ever done business with.  After being offered a "promo" tablet, a new in-authorized line of service was added.  When I tried to cancel I was then offered a lower rate to not cancel with the understanding I could cancel at any time.  But now when I try and cancel I am told I am in a 2 year agreement for a line I never authorized.  I never wanted this "promo" tablet in the first place, and now they are sticking it to me with deceptive sales practices.  After trying to resolve this the first time I was promised $25.00 credit from the "retention" dept. which I never received and the line still remains.  Also, after overseas travel I was charged $28.00 for calls even after purchasing the $10.00 day-pass.  Calls and promised credits never appearing on my bill.  Attempted resolutions over the phone has been unsuccessful as every agent cannot help and I'm tired of explaining this to multiple supervisors who promise action with no results.  To add insult to injury, when I visited the AT&T store I was told there was no manger there and no one authorized to help me.  AT&T get your act together and stop acting horrible!!!  I will be switching all my service if this is the best you have to offer anymore.


@lizdance40 already gave you the answer regarding the tablet. I know you don't like it, but it's correct. 

 

Give us a little more information about the international calls and we can help determine if there was an error and how to fix it. Was it made on a day when the day pass is showing active on your account (look at the bill). What were the calling and receiving countries?

Tutor

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1 Message

4年前

Could not agree more. Terrible customer service. Talked to a different person every time we called and had to start over every time, even though they were supposedly taking notes each time we spoke with someone. And now I am being charged $351 for a phone we have returned three times and they currently have in their possession. They said it was received outside the 30 day window the first time. They sent it back so we called and were sent another label and told we could still send it in. They returned it a second time. So we called again. Guess what? They sent a third label, so we returned it a third time. Then all of s sudden the $351 charge showed up on my bill and they started sending automated calls. I have talked to four people and no one can figure it out. But I’m supposed to just pay the $351 even though they have the phone?! Utterly ridiculous...

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