Worst customer experience ever with AT&T!!!
Experiencing the worst (non)-response from any company I have ever done business with. After being offered a "promo" tablet, a new in-authorized line of service was added. When I tried to cancel I was then offered a lower rate to not cancel with the understanding I could cancel at any time. But now when I try and cancel I am told I am in a 2 year agreement for a line I never authorized. I never wanted this "promo" tablet in the first place, and now they are sticking it to me with deceptive sales practices. After trying to resolve this the first time I was promised $25.00 credit from the "retention" dept. which I never received and the line still remains. Also, after overseas travel I was charged $28.00 for calls even after purchasing the $10.00 day-pass. Calls and promised credits never appearing on my bill. Attempted resolutions over the phone has been unsuccessful as every agent cannot help and I'm tired of explaining this to multiple supervisors who promise action with no results. To add insult to injury, when I visited the AT&T store I was told there was no manger there and no one authorized to help me. AT&T get your act together and stop acting horrible!!! I will be switching all my service if this is the best you have to offer anymore.