Wondering if adding a line is a Deceptive Trade Practice

A new line certainly wasn’t required if you already had a line but if you upgraded at an Apple store, it was Apple that added the line and the insurance. That should have been addressed and fixed over 2 years ago. If you are just now realizing you’ve been paying for an extra line and insurance, that would indicate you don’t review your bill. Reviewing your bill is your responsibility. You have up to 3 bill cycles to correct billing errors. Good luck with disputing that now. By not reviewing your bill, you basically said the bill was correct.

Thanks @sandblaster - that was helpful. I am looking for guidance not a reprimand on "not reviewing my bill". Yes, I know I should have reviewed it and yes, I need to be "lucky" to see if they will respond.

On that note, I will still continue to have this conversation with anyone in the Corporate Office that will listen as I believe it is a Deceptive Trade Practice.

The AT&T corporate office will not do anything about something that the Apple store did. It was out of AT&T's control. You need to speak with Apple's corporate office.

corporate office for apple or at&t? at&t just honored what you agreed to with apple 

We're so sorry for your experience while paying off your device, mikemoretti55!

With more details, we can assist you to the best of our ability:

• Were you able to return to the Apple location and speak to the respresentative who assisted you, to get this resolved? Any information provided by them will help us get this line removed for you.
• Have you spoken with Apple Support for further investigation to get this cleared up?
• Were there other changes made to your account? Were you able to pay off your installment plan? We want to make sure that we correct all changes made to your account and address all your needs.

Please reply back a your earliest convenience so we can continue our research.

Jonye, AT&T Community Specialist

Thanks for the comments. Firstly, I understand "my responsibility" and "buyer be-aware" so we can get that out of the way. Two things come to mind with what has happened. One, how many others has this happened to over the years of upgrades. Secondly, I believe it is ATT's responsibility as it is a LINE and not a phone, but if I have to contact Apple Corporate I will. I have time.... 

@ATTHelp I am not having trouble paying off my account. I am not having trouble removing the line - this is simple. What I am complaining about is this:

New (unauthorized) line - $45 per month for 28 months = $1260 for a line I didn't know was there nor did I get a SIM card for - check it - no calls, no data, etc

Upgrade charge for phone - $20 + $16 insurance = $1008 

Total $2268 for a phone worth $1099.

Simply speaking, I asked for installments on the phone. I didn't ask for a new line - I would have simply paid $36 or more with interest for the phone. That's what the Apple Store in Estero told me they were doing. Phone upgrade installments. 

ATTHelp isn’t going to do anything for you. Once again, it was Apple who added the new line, not ATT. How was ATT to know you didn’t want the new line since you paid for it for over 2 years? Same thing for the insurance. Go ahead and file an FCC or BBB complaint, that will get you a response from corporate. I seriously doubt they will offer any resolution but who knows.

I’m working with Apple first - they sold me the “plan” 

Let's meet in a Direct Message (DM) to discuss that additional line on your bill, mikemoretti55!

Please check your Direct Message Inbox for a message being sent to you. To locate the DM, look for the chat icon next to the bell icon in the upper right corner of the Forums page.

Here is also how you can get help if you have experienced any of the following:

• A charge on your credit or debit card that doesn’t look right
• Your payment amount appears to be incorrect
• Your AutoPay payment isn’t scheduled correctly
• Your payment didn’t post

If so, we’re happy to check into it. Gather the following info and fill out this form. Find additional details at Resolve payment issues.

Make sure to keep an eye out on the DM. We want to look into that additional line on your bill.

Lar, AT&T Community Specialist