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Community Support

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15.2K Messages

Fri, Jun 23, 2017 9:34 PM

Wireless, U-Verse, and AT&T Internet Billing Help

Billing 1.png

 

 Hello Community,

 

To help you navigate all the different types of billing questions you may have, we’ve put together a little hub of content to provide guidance and support.

 

Some of the questions that we answer below are:

  • How do I understand everything that is in my bill? – Wireless, U-Verse, and AT&T Internet Customers
  • What will my first bill look like, and why is it different? – Wireless and U-Verse, and AT&T Internet Customers
  • What happens to my bill when I make a change (prorated charges)? – Wireless, U-Verse, and AT&T Internet Customers
  • How will my combined bill be different? – Wireless, U-Verse, and AT&T Internet Customers

Wireless Customers

 

U-Verse Customers and AT&T Internet

 

Tim, AT&T Community Specialist

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

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Accepted Solution

Official Solution

Community Support

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15.2K Messages

5 years ago

Included in the breakdown below are some of our most helpful links to help you understand and navigate your bill.

 

Wireless Customers

 

U-Verse Customers

 

DIRECTV Customers

 Tim, AT&T Community Specialist

(edited)

Tutor

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2 Messages

5 years ago

I have talked to a dozen different people at the entry level position they keep me on the phone for an hour or so tell me everything is fixed when it isn't or put me on hold for 20 or 30 minutes for a supervisor and then hang up. Very bad customer support experience. I would like to talk to someone that has authority to really fix my bill so that it reflects what I was told it would be 2 months ago
ATTHelp

Community Support

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204.2K Messages

5 years ago

Hello @417builder,


I'm sorry to hear your issue has not been resolved!  Please inform us of your situation and concern.  We can definitely help you out on our end!



I will need you to please send me a private message to @ATTCares to gather details for your account and situation.  Please also provide me with your name, account number, and the type of AT&T services you have (ex. Wireless, U-Verse, DirecTV, etc).  If there are any additional details which will be beneficial for further help, I would appreciate it. 


In the event I would need to contact you, I will be able to chat.  In order to Chat, please provide me a time frame which is best for you.  I will then send you a link with a 30 minute window to click on which will bring up our own chat.  Prior to clicking the link, you will need to be logged in your MyAT&T account in order for your account to be verified and authenticated. 


I appreciate the opportunity to help you!


Adam, AT&T Community Specialist

Tutor

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2 Messages

5 years ago

Help 

Contributor

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1 Message

5 years ago

We are suddenly placed in collections for a service with wife ATT that was cancelled 30+ days before the end of its one year contract. In fact, the manager AND sales rep in AT&T store 14201 Cypress Rosehill Rd Ste 100 Cypress, TX 77429 281.256.3909 sat down with us and confirmed the contract was cancelled. I have contacted, Chris, the manager of the store (direct line 713-419-0871) about the matter but had to leave a voicemail. Chris and the sales rep confirmed that the contract was cancelled and would not be subject to automatic renewal (early July 2017) but your company is billing me.

Vanessa Stuckey Orr

vanessastuckey@hotmail.com

281-793-4754

Tutor

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2 Messages

5 years ago

6 months ago I spent over 7 hrs getting my bill straightened out. I was transferred to 5 different departments and finally was told there was an error and I had a zero balance. I just received a letter from collections for 60$ from AT&T. Again I have tried to reach someone and I am being directed all over the place. 

Cell phone 

land line 

dsl 

internet 

uverse

TV 

no one is taking care of this. 

I need to speak to a supervisor. 

I was just given another 3 numbers to try. One is not in service and the other 2 don’t have my information? AT&T customer service it terrible. 

 

Tutor

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4 Messages

5 years ago

I'm trying to reach Adam...

Tutor

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4 Messages

5 years ago

  Please have someone give me a # to call to resolve billing issue from July, 2017.

I can't seem to get any help.

Contributor

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1 Message

5 years ago

So Customer Service sent me an email that I cannot respond to. 
I've been a customer with both wireless and internet for over 15 years and quite frankly considering leaving due to the customer service I am getting.
 
My wife and I have been trying to resolve this issue (consolidate internet and wireless billing) for several days now. 
It seems that we re-invent the wheel and have to go through everything with each and every person and every day we address this one item. No record of the issue is maintained with a #.
We've dealt with over a half dozen customer service folks on the phone and were directed to go to a specific Corporate store to verify ID.
That visit was a nightmare as nobody could assist us and they tried calling on the phone. This ended with one call going to voice mail and being disconnected and another being unable to resolve the issue.
Store management tried to fix things and when they were unable to do so, they decided we should close our accounts and open another (with the usual fee).
That was not acceptable as I shouldn't have to pay a fee because of an internal administrative error within AT&T.
 
I am anxious to get this resolved. Please let me know what steps I need to take to fix this.
Thanks.

Tutor

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1 Message

5 years ago

 

HELLO! My name is Kamil Moffatt i have had AT&T U-VERSE INTERNET FOR OVER 4 OR 5 YEAR I  CANCEL MY ACCOUNT IN EARLY NOV 2017 BUT THEY STILL CHARGE MY BANK FOR NOVEMBER 2017 AND DEC 2017 I CALL THE OFFICE AND THE GUY SAID HE WOULD REFUND MY MONEY PLUS MY OVER DRAFT FEES I HAVENT REC A PAYMENT YET AND THEY CALL ME BACK TO COME BACK SO I came back in jan 2018 and the manger at AT&T  SAID HE WOULD WAVE THE INSTALLTION FEE AND CHARGE ME MY REGULAR MONTH OF 40 DOLLAR SO I SAID OK NOW MY BILL SAID I OWE THE INSTALLATION CHARGE AND THE MONTHLY FEE I  TOLD THEM THE MANAGER GOT ON THE PHONE AND SAID HE WOULD WAVE THE FEE THEY SAID THEY HAVE NO INFO OF THAT I ASK THEM AREN'T ALL THE CALL RECORDED THEY SAID THEY CANT FIND IT. I HAVE BEEN LIED TO AND  HUNG UP ON MANY TIME. I  HAVE BEEN PROMISES TO GET A  CALL ME BACK AND HAS NEVER GOTTEN A  CALL BACK, THEY SAY ALL THE CALLS ARE BEING RECORDED BUT THEY CANT FIND THE CALLS. I have referred 6 people to get AT&T U-VERSE ACCOUNT I HAVE BEEN WITH YOU ALL FOR OVER FOUR YEARS.



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