
Community Support
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15.2K Messages
Wireless, U-Verse, and AT&T Internet Billing Help
Hello Community,
To help you navigate all the different types of billing questions you may have, we’ve put together a little hub of content to provide guidance and support.
Some of the questions that we answer below are:
- How do I understand everything that is in my bill? – Wireless, U-Verse, and AT&T Internet Customers
- What will my first bill look like, and why is it different? – Wireless and U-Verse, and AT&T Internet Customers
- What happens to my bill when I make a change (prorated charges)? – Wireless, U-Verse, and AT&T Internet Customers
- How will my combined bill be different? – Wireless, U-Verse, and AT&T Internet Customers
Wireless Customers
- All Customers – Billing Landing Page (Includes all useful links regarding billing. Including all the links below, as well as how to view bills, change billing responsibility, etc)
- Existing Customers - Understanding Changes to your Wireless Bill (Including “My Bill”, the personalized bill that will discuss your specific charges and credits)
- New Customers - Understanding your 1st Bill
- Combined Customers – Understanding your Combined Bill
- All Customers – Understanding your Prorated Bill after changes
U-Verse Customers and AT&T Internet
- New Customers - Understanding your first U-Verse Bill
- Existing Customers - Understanding changes to your Bill (Including “My Bill”, the personalized bill that will discuss your specific charges and credits)
- Combined Customers – Understanding your Combined Bill
- All Customers – Understanding your Prorated Bill after changes
Tim, AT&T Community Specialist
AT&T Customer Care
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp and @DIRECTVService
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Accepted Solution
Official Solution
ATTMobilityCare
Community Support
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15.2K Messages
6 years ago
Included in the breakdown below are some of our most helpful links to help you understand and navigate your bill.
Wireless Customers
U-Verse Customers
DIRECTV Customers
Tim, AT&T Community Specialist
(edited)
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417builder
Tutor
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2 Messages
6 years ago
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ATTHelp
Community Support
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225.6K Messages
6 years ago
Hello @417builder,
I'm sorry to hear your issue has not been resolved! Please inform us of your situation and concern. We can definitely help you out on our end!
I will need you to please send me a private message to @ATTCares to gather details for your account and situation. Please also provide me with your name, account number, and the type of AT&T services you have (ex. Wireless, U-Verse, DirecTV, etc). If there are any additional details which will be beneficial for further help, I would appreciate it.
In the event I would need to contact you, I will be able to chat. In order to Chat, please provide me a time frame which is best for you. I will then send you a link with a 30 minute window to click on which will bring up our own chat. Prior to clicking the link, you will need to be logged in your MyAT&T account in order for your account to be verified and authenticated.
I appreciate the opportunity to help you!
Adam, AT&T Community Specialist
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417builder
Tutor
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2 Messages
6 years ago
Help
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NessaSays
Contributor
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1 Message
6 years ago
We are suddenly placed in collections for a service with wife ATT that was cancelled 30+ days before the end of its one year contract. In fact, the manager AND sales rep in AT&T store 14201 Cypress Rosehill Rd Ste 100 Cypress, TX 77429 281.256.3909 sat down with us and confirmed the contract was cancelled. I have contacted, Chris, the manager of the store (direct line 713-419-0871) about the matter but had to leave a voicemail. Chris and the sales rep confirmed that the contract was cancelled and would not be subject to automatic renewal (early July 2017) but your company is billing me.
Vanessa Stuckey Orr
vanessastuckey@hotmail.com
281-793-4754
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Kileycar
Tutor
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2 Messages
6 years ago
6 months ago I spent over 7 hrs getting my bill straightened out. I was transferred to 5 different departments and finally was told there was an error and I had a zero balance. I just received a letter from collections for 60$ from AT&T. Again I have tried to reach someone and I am being directed all over the place.
Cell phone
land line
dsl
internet
uverse
TV
no one is taking care of this.
I need to speak to a supervisor.
I was just given another 3 numbers to try. One is not in service and the other 2 don’t have my information? AT&T customer service it terrible.
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Mike95835
Tutor
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4 Messages
6 years ago
I'm trying to reach Adam...
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NortonCommons
Tutor
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4 Messages
6 years ago
Please have someone give me a # to call to resolve billing issue from July, 2017.
I can't seem to get any help.
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RIckyRoberts
Contributor
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1 Message
6 years ago
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KAMIL34
Tutor
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1 Message
6 years ago
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