Wireless billing issue
I have two lines used by my wife and me. We have been charged for Long Distance International calls in the past month dialed by mistake. I had multiple calls with AT&T customer service and tried to resolve those issues and finally end up paying the bill. Given the issues with multiple times, I have requested to disable my long distance international calling facility and been confirmed the same. I was told the long distance international facility and won't have issue.
I've been charged with International long distance call in the latest bill again. I'm not sure how i'm charged for international call, when i was confirm the calling facility is disabled multiple times.
This is very frustrating and not getting answers for this
The moment i ask for escalation, my call get dropped to customer service.
I probably going to post this in all the social media and report with fcc. Is AT&T care about the customers at all?
Looking forward for resolution one last time