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New Member

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2 Messages

Sun, Sep 20, 2020 3:26 PM

Wireless billing issue

I have two lines used by my wife and me. We have been charged for Long Distance International calls in the past month dialed by mistake. I had multiple calls with AT&T customer service and tried to resolve those issues and finally end up paying the bill. Given the issues with multiple times, I have requested to disable my long distance international calling facility and been confirmed the same. I was told the long distance international facility and won't have issue.

 

I've been charged with International long distance call in the latest bill again. I'm not sure how i'm charged for international call, when i was confirm the calling facility is disabled multiple times.

 

This is very frustrating and not getting answers for this

 

The moment i ask for escalation, my call get dropped to customer service. 

 

I probably going to post this in all the social media and report with fcc. Is AT&T care about the customers at all?

 

Looking forward for resolution one last time

Responses

Constructive

Employee

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14.6K Messages

a month ago

How do you accidentally call an international number? So your going to post everywhere and file a complaint because they won’t remove the charges you incurred?  I’ve had a cell phone for 25 plus years and never accidentally called an international number. 

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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2 Messages

a month ago

Are you AT & T employee ? 

Get full grasp of the problem and answer pls:

I have requested to disable the long distance facility and been confirmed the same. If so, why am i allowed to even make the call subsequently and charged for the same?  

 

For the international calls made prior to my request to disable the long distance facility have been paid. Issue is with the calls allowed after i've been confirmed the  long distance calling is disabled and won't be an issue.

Constructive

Employee

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14.6K Messages

a month ago

We’re all customers here this is a customer forum not At&t. I’m still confused did you or did you not make the calls? 

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Constructive

Employee

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14.6K Messages

a month ago

@lizdance40  it’s truly 🍧

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
lizdance40

ACE - Sage

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78.5K Messages

a month ago

Why are you still making long distance calls if you asked to have the ability disabled on your account?  
    There is a really easy solution - DONT PLACE LONG DISTANCE CALLS.  (Or maybe that’s too simple?). 🤦‍♀️🍧

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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