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hilesphones's profile

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1 Message

Sat, Apr 30, 2022 4:12 AM

will payment agreement still be met if i payed the payment on the regular payment section

i have a payment agreement for 2 split payments and i accidently payed the first payment on the regular payment screen instead of the payment agreement section. will my payment still show that i kept the agreement since i payed it on the date agreed on and the amount for the first payment agreed upon also since i didnt pay it in that section of the site and payed it on the normal bill paymet sectiom

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ATTHelp

Community Support

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200.5K Messages

5分前

Great question, @hilesphones! Here is what you need to know about your payment arrangement if you paid the required amount on the wrong screen.

 

Our system will reflect that you have kept your agreement. Here's how to confirm your payment:

  1. Go to Profile and select Billing & payment options.
  2. Under Payment options, select Manage payment activity & options to see your scheduled and recent payments.

Good to know: We process and post online payments to your account immediately, but they can take up to 2 business days to show online in myAT&T.

 

You can find these and more, including instructions on what to do if your payment is missing, simply by visiting Confirm your payment.

 

Also, when it comes to payment arrangement, keep in mind that:

  • When making a payment arrangement, you commit to pay with the selected payment method on the chosen date.
  • Payments start to process at 12 a.m. ET on the scheduled payment date. 
  • Payment arrangements, or payments scheduled to post after your original bill due date, can’t be changed or canceled. 
  • If you use AutoPay, be sure to pause it for the current month. AutoPay will resume the next bill period.

Potential fees

  • Late fees apply if you pay your bill after the due date.
  • We charge a convenience fee if you call or chat with us to make or schedule a payment arrangement.
  • You'll owe a reconnection fee if you don’t pay by the date you agreed to and we suspend your service.

There are more details at Make a payment arrangement. You can even find out how to view or change a scheduled payment:

  1. Go to Payment activity & options to see your payment activity.
  2. Select See scheduled payments & arrangements to change the date, amount, or payment method.

Heads up: Be sure to make your changes at least 1 day before the scheduled payment date. After that, you can’t change or cancel it.

 

Thank you for reaching out to AT&T Community Forums. Reach back out if you have any other questions!

 

Lar, AT&T Community Specialist

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