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Aaustin6253's profile

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8 Messages

Monday, May 22nd, 2017 2:02 AM

Why would there be text messages on a usage log without a recipient or sender?

Why would there be text messages on a usage log without a recipient or sender. The field is blank.

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232.3K Messages

7 years ago

Hello @Aaustin6253,

 

Having your usage log have some blank spots can cause some concerns. I will be more than happy to help!

 

Blank spots on your wireless usage can indicate the number was never reported to our systems, or it was a failed message. Some companies don’t report their number and at times, it can display as a bunch of zeros.

 

If you noticed them fairly recent, you can match the timestamps in your phone to the usage online to determine the sender or recipient of the message.

 

I hope you find this information helpful!

 

Brett, AT&T Community Specialist

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