Contributor
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2 Messages
Why will AT&T not waive a $5 late fee when I wasn't notified of the fee?
I had a late fee of $5 that I didn't know about. Even after being a customer for 15 years they will not waive the fee. Insane.
Contributor
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2 Messages
I had a late fee of $5 that I didn't know about. Even after being a customer for 15 years they will not waive the fee. Insane.
dwinth
ACE - Professor
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2.5K Messages
9 years ago
Try customer service first. If they do not satisfy you, then try retention. You might have better luck with them.
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kyle.b
Scholar
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99 Messages
9 years ago
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ATTMobilityCare
Community Support
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15.2K Messages
9 years ago
Hi @ShawnKeehan
The $5 late fee is a standard charge applied for bills not paid in full by the payment due date. As shown in @kyle.b’s post, the details of this charge are shown on all of your AT&T bills.
I hope this helps!
Charise
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ShawnKeehan
Contributor
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2 Messages
9 years ago
address at the store. I guess an AT&T employee made a mistake and I have to
pay for it.
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