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ShawnKeehan's profile

Contributor

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2 Messages

Wed, Feb 4, 2015 6:32 PM

Why will AT&T not waive a $5 late fee when I wasn't notified of the fee?

I had a late fee of $5 that I didn't know about.  Even after being a customer for 15 years they will not waive the fee.  Insane.

dwinth

ACE - Professor

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2.4K Messages

7 y ago

Try customer service first.  If they do not satisfy you, then try retention. You might have better luck with them.

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kyle.b

Scholar

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99 Messages

7 y ago

Late Payment Charge.png

Community Support

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15.2K Messages

7 y ago

Hi @ShawnKeehan

 

The $5 late fee is a standard charge applied for bills not paid in full by the payment due date. As shown in @kyle.b’s post, the details of this charge are shown on all of your AT&T bills.

 

I hope this helps!

Charise

Contributor

 • 

2 Messages

7 y ago

Unfortunately the bill was sent to the wrong address yet I changed the
address at the store. I guess an AT&T employee made a mistake and I have to
pay for it.
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