AT&T Community Forums

Why is the international call option still on after I deactivated it?

I deactivated the option to make international calls at the beginning of the month and now it shows that I made a call 4 days ago and I’m being charged. Why?
If I blocked outgoing calls, why are

you charging me for it? The called never connected I just dialed by accident

Is there a second step I had to make to block outgoing calls??? Or should I switch to a reputable phone company that doesn’t do these kind of things

Responses

ATTHelp

Community Support

•

231.2K Messages

4 years ago

Hi @sharonv153,

Thank you for reaching out. We are more than happy to take a closer look into this for you.

In order to best assist, we want to know;

what type of AT&T monthly service plan do you have
is your plan an AT&T prepaid or wireless postpaid
how did you go about blocking outgoing international calls (it should give an option to turn off pay-per-use feature)

With more information, we will be able to assist further.

Doyin, AT&T Community Specialist.

0

sharonv153

Why is the international call option still on after I deactivated it?

ATTHelp

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