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Tutor

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6 Messages

Fri, Dec 6, 2019 4:01 PM

Why I am Getting Billed for "Free" Phones?

We got a deal, free iPhone 8s, with only tax. We paid the tax, but I am receiving bills with phone installment charges. 

 

Phones are showing installment billing line. This time I'm seeing Installment 2, meaning I missed the overcharge last time.

 

I'm also waiting for a response to my issues with Internet fiber billing and access. 

Responses

Accepted Solution

GLIMMERMAN76

ACE - Expert

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19.2K Messages

4 months ago

@bleechers 

 

ATT tells you it will take 2 to 3 billing cycles for credits to start..  Just a FYI you get billed for the phone each month and ATT will credit it back..  IF you leave before the 30 months is up you owe the balance of the phone.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Brand User
ATTHelp

Administrator

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112.8K Messages

4 months ago

Hi @bleechers,

 

Thanks for reaching out. To ensure you get the assistance you need as quickly as possible for your billing concern, we encourage you to contact our chat or voice support teams for assistance. Simply choose your product, and then scroll down to the bottom of the page for a chat live link. Our teams can assist real time, and there won't be a delay in response which may occur in forums.

 

Thank you for contacting us on AT&T Community Forums!


Lafayette, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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10 Messages

The exact same thing has happened to me. I've been calling AT&T for 1.5 years almost every month, calling 1-800-288-2020. In the beginning the phone people gave me credits to offset my charges and said I'd get the installment credit of $8 each month to offset that charge. That part has never happened. 

Then someone in Combined Billing Premium support said he needed to file a case and escalate this to the higher ups. He did and I won the case and they said it would all be worked out in a month or so (6 months ago). Nothing happened, then someone else in Combined Billing Premium support. said the case wasn't filed right so he refiled it and assured me it would be worked out.

All the phone people have been very nice and were all confident this issue would be resolved. Yet something happens when it leaves their hands and goes higher to those in power that can fix this. These hidden from the public people seem to have no scruples or sense of right, they simply ignore this and hope it goes away.

What I need is a way to contact someone who can sort this out and finally fix it. For someone like me who's been with AT&T for more than 30 years, I'm very disillusioned and if this is not fixed, there is no doubt I'll be using another service for my 3 phones + internet. 

I hope someone can restore my faith in AT&T, because right now it feels like a criminal operation that takes advantage of it's customers. I hope I'm wrong and look forward to being proven wrong about this

sandblaster

ACE - Expert

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35.9K Messages

@Gerry Peters File an FCC or BBB complaint. The complaint will result in someone from corporate contacting you. If they can’t or won’t resolve, no one will.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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10 Messages

I'll file a complaint. Is FCC or BBB any different? Any easier to do? I'll wait a little while before I file in case someone from AT+T feels like I don't have to take such a drastic action. I'm curious if anyone in a similar position got results without filing a complaint.

Tutor

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10 Messages

I called the FCC on 2/19 and a very helpful lady told me what to do and to file online. It was easy and not lengthy. She said they would review my case and that took about a day. They then sent it to AT&T.

A very nice understanding lady from AT&T corporate office called today (2/24)and I quickly saw that she was on my side and was determined to resolve this. Even though I had gotten several credits on my account for the $8 installments likely about $70 worth, she said she'd give me the full price of the phone as a credit on my account.

She said to look at the extra $70 as some compensation for all the time and trouble I had. She said the credit would likely show up on my account in a manner of minutes and it did.

She said she'd look into why this happened and would instruct the phone people better and find out where the kink was in the process. I have her name and phone number if there was any more problems with this issue. 

So I must say my faith in AT&T is restored. There are some good honest fair people working there who want to treat their customers with dignity and respect. And I also must thank this forum for steering me in the right direction on resolving this.

I was expecting this to be a long painful process dealing with the FCC and AT&T corporate. I was wrong. It was easy. This post is for anyone with a problem with AT&T to feel comfortable getting the FCC involved. It worked very well.

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