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CGranlund29's profile

Contributor

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1 Message

Sat, Aug 19, 2017 11:06 PM

Why doesnt AT&T care when one of their customers lost a job or is going through financial hardships?

Seriously, even when they know that the customer has lost a job or anything with loss of income, there isn't ANY options to help them at ALL. Lets say someone loses a job in a place where jobs are actually hard to come by because unemployment is very very very low and said person cant find a job for more than one month. Said person will not only be losing their wireless services, but ALL other services he/she had like TV, internet, maybe even their home/apartment. Their bills rack up, especially for credit cards, and now the wireless services and charges rack up for AT&T as well because of non-payment. Less than two months go by and the ENTIRE service for AT&T they had gets FULLY CANCELLED and termination fees and un-payed installation costs get tacked on. If the person DOESN'T have a job, HOW IN THE WORLD DOES AT&T EXPECT them to pay for it? Why not just leave the service temporarily disabled to not let the bill rack up anymore but keep the device services like calling and data and others turned off as long as they can provide proof that they lost their job and IS looking? It SICKENS me because it just shows how greedy this company is for money. The LEAST they could do is maybe help said person/s out. AT&T states they are all about customer service and satisfaction right??! Well it certainly doesn't seem like that AT ALL when it comes to hardships. Even other companies like credit card companies and some banks have programs for such happenings! So why can't AT&T? Greedy business, that's why. All I have to say is, GOOD LUCK keeping the business alive with these mindsets and others as well as this isn't the only thing that makes this company greedy, because these "tactics" and "system" things that happen according to "policy" will drive and CONTINUE to drive customers away.

Tutor

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6 Messages

5年前

Yea same thing happend to me too

ACE - Sage

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98.5K Messages

5年前

TV, internet and cell service is not essential.  Having a rainy day fund is.  And I've been there (like a country song){keep it courteous}

ATTHelp

Community Support

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195.2K Messages

5年前

Hello @CGrandlund29!


We don’t want you to feel as if we don’t understand. I know exactly where you are coming from, finding a job isn’t always quick and easy; and bills do stack up after a while. I am happy to further assist you and look into other options!


An alternative option for your phone services, which may be cheaper for you, is switching to prepaid. It’ll allow you to keep connected but not have to worry about the month to month bill.


If you would like to look into further options for your accounts, please send us a private message to @ATTCares. In it, please include your full name, phone number, and the account number to any AT&T services you have. These details will allow us to get a more detailed look into your concerns.


Thank you very much. Have a great day!


Angelina, AT&T Community Specialist

Tutor

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2 Messages

5年前

They Will Say That Your Account Has Been Noted And You Get Credit For One Month
($786.00) And When It Came Time For Credit I Never Got It And No Notes,THEY LIED AGAIN.I BEEN A CUSTOMER FOR 20 YEARS AND ASK ONE TIME FOR CREDIT.IF NOTHING HAPPENS THAT WILL BE YOUR PAYMENT =$0.00
I AM TIRED OF BEING LIED TO AND TREATED HORRIBLE...........
Fl_retire

ACE - Professor

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2.6K Messages

5年前

$786.00 monthly service -Wow, that is more than 6 months for  my service for Directv and wireless. I do not buy a phone that I can not pay cash for and have no need for every channel that Directv offers. 

ACE - Sage

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98.5K Messages

5年前

@KabulGuy  Sounds like more than one months service.  Cell carriers are pretty smart.  Either the service is not essential, and you can do with out, or it is and you find a way to pay for it.  Unlike food and shelter, it's not considered a necessity.  

As for a credit, that's nuts.  I don't know if any business that will allow a credit on goods or services.  All cell carriers are publically held.  That means the shareholders are the ones who get ripped off if CSR start waiving valid charges for customers who are living beyond their means with no safety net.  

 

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