Why doesnt AT&T care when one of their customers lost a job or is going through financial hardships?
Seriously, even when they know that the customer has lost a job or anything with loss of income, there isn't ANY options to help them at ALL. Lets say someone loses a job in a place where jobs are actually hard to come by because unemployment is very very very low and said person cant find a job for more than one month. Said person will not only be losing their wireless services, but ALL other services he/she had like TV, internet, maybe even their home/apartment. Their bills rack up, especially for credit cards, and now the wireless services and charges rack up for AT&T as well because of non-payment. Less than two months go by and the ENTIRE service for AT&T they had gets FULLY CANCELLED and termination fees and un-payed installation costs get tacked on. If the person DOESN'T have a job, HOW IN THE WORLD DOES AT&T EXPECT them to pay for it? Why not just leave the service temporarily disabled to not let the bill rack up anymore but keep the device services like calling and data and others turned off as long as they can provide proof that they lost their job and IS looking? It SICKENS me because it just shows how greedy this company is for money. The LEAST they could do is maybe help said person/s out. AT&T states they are all about customer service and satisfaction right??! Well it certainly doesn't seem like that AT ALL when it comes to hardships. Even other companies like credit card companies and some banks have programs for such happenings! So why can't AT&T? Greedy business, that's why. All I have to say is, GOOD LUCK keeping the business alive with these mindsets and others as well as this isn't the only thing that makes this company greedy, because these "tactics" and "system" things that happen according to "policy" will drive and CONTINUE to drive customers away.