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Contributor

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3 Messages

Fri, Oct 28, 2016 1:06 AM

Why does my bill show mobile data on usage detail under text message?

My bill shows mobile data on my usage detail under text messages. I was told that is for 3rd party app messages like fb messenger or yahoo messenger. Is that the only reason that would be on there?

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sandblaster

ACE - Expert

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39.1K Messages

4 years ago

That is incorrect. ATT does not know if the data is from a third party messenger. It could just as easily be data from a web browser or any other app. In fact, each data usage entry is almost always a combination of data used by all apps on the phone, not one specific app. The chat agent was wrong.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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4 Messages

when it says data used someone does have to be on that phone at the say time it shows. Is that correct?

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lizdance40

ACE - Sage

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76.4K Messages

4 years ago

If you are looking at "text/data" on your bill, both are listed, but are not the same.  As seen here.

 

IMG_3228.JPG

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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4 Messages

so text data isnt the same? So what does it mean when it says data but no telephone number listed?

Does that mean soneone is on the internet at said time on your bill? And does it mean an app is being used that att cant pick up?

sandblaster

ACE - Expert

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39.1K Messages

4 years ago

There is no way to know if any data usage is from a third party messaging app vs any other app. Data is data. So is there other data usage listed elsewhere on your bill or is all your data usage mixed in with your text messages?

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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3 Messages

4 years ago

When I click on data usage it goes into my text messages & shows me mobile data. I "chatted" with an att rep who told me it was from a 3rd party messenger. Is that incorrect?

New Member

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4 Messages

i woukd like to know this same question. My bill says data being used in the wee house but no telephone number attached.

Contributor

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3 Messages

4 years ago

 Thanks guys!!! They had me questioning my boyfriends loyalty... smh 😥

Contributor

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3 Messages

3 years ago

I am having a similar issue in the way of usage details. One phone number is not showing up. All of my other texts (iMessage and SMS) show up fine, it's just this one specific number that is not showing. Which is of course the number I really need for documentation purposes. Does anyone know what this could be???
sandblaster

ACE - Expert

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39.1K Messages

3 years ago

@StacyEee iMessages do not show up on your account usage. iMessage is an Apple system, ATT has no visibility into their system. If you are seeing messages sent to iPhones, then they are regular SMS texts and not iMessages. The one iphone you aren't seeing is probably because you only send iMessages to that number.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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1 Message

2 years ago

Well let me go ahead and tell you THEY/WHOEVER is WRONG obviously don't know what they are talking about, now just to tell you YES it is from a 3rd party text/SMS or calling app!!! If it were ANY of your DATA you use on a normal basis your bill would be COVERED in DATA on the bill and that's why you know it's a text/calling app, yes of course your bill has data usage but the ONLY thing as far as your CALLING LIST goes that's only for calls in/out, or text/MMs, SMS in or out that's all it will consist of

Contributor

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1 Message

2 years ago

 So when it says 3rd party content what exactly does that mean, it has started showing up fairly often last week or so on my fiances line only

Contributor

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1 Message

2 years ago

Ya what does the 3rd party content mean? I am having the same problem. I is only showing 3rd party content under the text logs of my husbands line. Does that mean he is messaging or calling someone through an app?

New Member

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4 Messages

I would like to know the answer to that question.

What does it mean by 3rd party?

Contributor

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1 Message

2 years ago

Yes. Please someone tell me what this means? The same is happening ONLY on my husbands line!

Contributor

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1 Message

2 years ago

Mobile data shows up on my phone without numbers why?

Contributor

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1 Message

2 years ago

I also noticed that when i log into my account and check the data,  text, call log that i do not see under MY phone number on our account, any "mobile data" usage. When I select my BOYFRIEND'S number I see, mobile data, and i know that he has used "text me now"  and "messenger" to avoid me seeing their numbers come up in his call log, in which, it is very easy to copy and paste onto the search system on messenger and facebook to see who the number might belong to. He has talked to 4 different females by doing so and out came the truth but swears that he has not cheated on me and blah blah blah but now that he has caught on to the fact that I can "stalk"---chh-chh-chh-aHaahaa, i have noticed the "mobile data" come up every day. So hopefully an "internet genius" will stumble onto our cries for help and give us a real explanation cz this shhhzz is for the birds...lol PLEASE HELP!!!??!!!

Contributor

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1 Message

2 years ago

What does it mean when in you detailed bill it only has numbers in some places “62262”, or diff short numbers? Why can’t insee all of our text? We both use i message... my number will show up under text long not only sometimes. Is he using a txt free and calling app so it don’t show up on bill?

lizdance40

ACE - Sage

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76.4K Messages

2 years ago

@MDH1990

What you are seeing is ‘short code’ text from a computer.  It is usually a notification.  Bank, 2 step verification, pharmacy, Amazon, etc.  

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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