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New Member

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2 Messages

Sunday, August 15th, 2021 2:43 PM

Why did AT&T Remove ApplePay from its app as a bill pay option??

AT&T has been offering this payment option for over a year, which is the safest and most convenient option. When I went to pay this month's bill, they have removed ApplePay as a payment option and now I have to enter all of my payment information manually which is a security risk and a real (Edited per community guidelines).

Official Solution

ATTHelp

Community Support

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207.6K Messages

1 year ago

Let's look into a resolution for you, @tallguy_tyler!

 

We want to advise that to submit an Apple Pay an Apple device is required (Mac, iPad or iPhone) and Apple Pay may not display in the myAT&T payment flow, if your device's software version is not supported.

 

To confirm your device is up to date with the latest software simply visit our Device Support center and after selecting your device's make and model, choose System followed by Software update and follow the instructions that are presented.

 

What's more, Apple Pay may not be present while using the app. However, the option for Apple Pay should be available by signing in through the AT&T homepage. Customers should ensure their myAT&T profile is updated with correct ZIP code before using Apple Pay.


IMPORTANT: Apple Pay cannot be used for AutoPay.

 

Give this a try and let us know how this helps!

 

Lar, AT&T Community Specialist

New Member

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2 Messages

1 year ago

None of these options worked for me. As I have been able to do this many times in the past, I'm telling you something is broken on iOS mobile app and in Chrome on mobile web.

ATTHelp

Community Support

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207.6K Messages

1 year ago

Hello @tallguy_tyler thank you for reaching back out to us!

 

Regarding your inquiry with using Apple Pay as an payment option. Please reach out to Apple Support for more information.

 

At this time Apple Pay is unsupported by AT&T.

 

We hope this information helps.

 

Jeff, AT&T Community Specialist

 

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