WHY CONTINUE CHARGING ME!
I understand I have to pay the monthly charge for the device I signed the 30 month installment loan for HOWEVER I was told several times by your employees that I would not be charged the $50 a month to have service on the device i suspended service for a year ago! And yet here we are a year later and I’m still paying as if the phone was being actively used!! And it has not been at all!! I’m paying the installment charge, WHY ARE YOU CHARGING ME A SERVICE CHARGE ON A PHONE I SUSPENDED A YEAR AGO?????? I’ve attempted to call as well as do a “chat” and NOONE can tell me WHY! They just tell me they are going to take it off my bill and give me the money back in credits on my current bill ...... YOU GUESSED IT, THAT HAS NOT HAPPENED YET! A YEAR AN ENTIRE YEAR IVE BEEN DEALING WITH YOU OVER THIS! And this is why as soon as my contract is over you will NEVER SEE ANOTHER PENNY FROM MYSELF NOR MY COMPANY!!!! And you DO NOT HAVE THE BEST COVERAGE FYI! IT (Edited per community guidelines)! Your company has turned into one of the worst I’ve dealt with. I will go to the BBB and report fraud because this is exactly what you are committing!!!