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New Member

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1 Message

Fri, Nov 20, 2020 5:23 AM

WHY CONTINUE CHARGING ME!

I understand I have to pay the monthly charge for the device I signed the 30 month installment loan for HOWEVER I was told several times by your employees that I would not be charged the $50 a month to have service on the device i suspended service for a year ago! And yet here we are a year later and I’m still paying as if the phone was being actively used!! And it has not been at all!! I’m paying the installment charge, WHY ARE YOU CHARGING ME A SERVICE CHARGE ON  A PHONE I SUSPENDED A YEAR AGO?????? I’ve attempted to call as well as do a “chat” and NOONE can tell me WHY! They just tell me they are going to take it off my bill and give me the money back in credits on my current bill ...... YOU GUESSED IT, THAT HAS NOT HAPPENED YET! A YEAR AN ENTIRE YEAR IVE BEEN DEALING WITH YOU OVER THIS!  And this is why as soon as my contract is over you will NEVER SEE ANOTHER PENNY FROM MYSELF NOR MY COMPANY!!!! And you DO NOT HAVE THE BEST COVERAGE FYI! IT (Edited per community guidelines)! Your company has turned into one of the worst I’ve dealt with.  I will go to the BBB and report fraud because this is exactly what you are committing!!! 

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ACE - Sage

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100.3K Messages

2 y مضت

Just FYI, suspension of service does not alleviate your bill. You are still responsible to pay for service. At the minimum you have to pay for your data plan, and the line access can be reduced to $10. There is no free ride.

If you had asked your fellow customers we would have advised you to cancel service and pay off your phone so that you can unlock it and use it wherever you are

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sandblaster

ACE - Expert

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59.9K Messages

2 y مضت

As noted above, sorry, it doesn’t work that way. Suspending service does not suspend being billed for it. The only way to not be billed for service for a line is to cancel the line but if you cancel the line, you also cancel the installment plan and you will be billed the remainder owed on the phone and if your are getting any credits, those credits will stop.

Constructive

Employee

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29.4K Messages

2 y مضت

ACE - Sage

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100.3K Messages

2 y مضت

You are mistaken, and I don't know who told you you did not have to pay for service but they were wrong. When you signed your agreements for the phone, you also signed a service agreement that you would maintain service or pay off the phone.

New Member

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1 Message

1 عام مضت

same here at&t have the worse customer service i have ever had to deal with

ACE - Sage

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100.3K Messages

1 عام مضت

@steventaveira

If you do indeed have the same problem, it's on you.  Suspension does not remove charges.  Even reduced rate suspension, at $10 a month, is only allowed for 180 days in any year.   Go read Verizon or T-Mobile terms.  Verizon is 180 days.  T-Mobile allows you to suspend twice in a 12 month. Each suspension can be for 90 days.

Ignorance of the rules is not an excuse, and does not exempt you from them. 

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