Help for account, billing & more
T

New Member

 • 

15 Messages

Wed, Oct 21, 2020 11:49 AM

Why are we being charged an extra $20 a month to ACCESS the $85/month unlimited plan we pay for?

We are paying for an unlimited plan of $85 monthly (which includes unlimited data, text, and talk BTW, see screenshot attached) and in order for us to access that plan, we'd have to pay an extra $20 per line. Like why do I need to pay a fee to access a plan I already pay for? It's labeled as Access for iPhone 4G LTE w/ VVM

This does not make sense at all. 

TLDR Why do we have to pay $20 access charges to access the base plan? When according to ATT, the unlimited plan includes UNLIMITED talk, text, and data? 

sandblaster

ACE - Expert

 • 

55.4K Messages

1 y ago

You aren’t paying extra. The access fee is included in the advertised price, it is not extra.

New Member

 • 

15 Messages

1 y ago

@sandblaster You are incorrect. I did the math and we are being charged an extra $20 for each device on our account to ACCESS the UNLIMITED PLAN. So I suggest you check your billing.

sandblaster

ACE - Expert

 • 

55.4K Messages

1 y ago

No, I’m not incorrect. Of course you pay extra for each device but it’s still part of the advertised price. ATT advertises each plan as $x for y lines, for example $160 for 4 lines. The access fee is included in that $160, it is not extra. Your charges add up to the advertised price for whatever plan you have. You certainly didn’t think you pay the same for multiple lines as you do for one, did you?

New Member

 • 

15 Messages

1 y ago

@sandblaster  again, you are incorrect. We only have 2 devices on my account, that should only be $40. Our unlimited plan is $85. 40 < 85. Do you get it now? So your statement, "Your charges add up to the advertised price for whatever plan you have", is false. Or did you want me to show you my bill, Mr. someone who does not work for AT&T?

AT&T Choice Unlimited Plan: $85

Phone #1: Access for iPhone 4G LTE with VVM: $20

Phone #2: Access for iPhone 4G LTE with VVM: $20

I really don't know what part of this you couldn't comprehend.

The question is: Why do each device on my plan have to pay an extra to access the plan that is being/already paid for? Do you now realize how absurd this is?

(edited)

kdfederer

ACE - Expert

 • 

12.5K Messages

1 y ago

The $85 is for data, the $20 per line is for calling and texting.

Unlimited Choice multi-line $85, plus access charges

New Member

 • 

15 Messages

1 y ago

@kdfederer you are incorrect. Check the ATT website again.

@andblaster You are simply repeating what I have read. The $85 is for unlimited data, text, and voice. SEE BELOW! The question is WHY DO WE HAVE TO PAY ACCESS CHARGES TO ACCESS THE BASE PLAN? Do you not see the point I'm trying to make??

(edited)

sandblaster

ACE - Expert

 • 

55.4K Messages

1 y ago

No, I’m not wrong. I comprehend it quite well, actually. My bill is the same. This access fee has been explained here many many times, sorry you don’t understand it. That is simply how ATT bills. There is one charge for the data plan, then a separate charge for each line. The line charge or access fee pays for unlimited talk and text for that line. It still all adds up to the advertised price. 

New Member

 • 

15 Messages

1 y ago

[EDITED per Community Guidelines - Keep it Courteous]

 

If this plan already includes unlimited data, text, and talk, why do you not understand that paying an extra $20 for each line on top of the cost of the plan is absurd? How do two $20 add up to $85? WHAT? It literally says on their page that "All plans include unlimited data, talk, and text." So why are you okay with paying a fee, called access charge, to access your base plan's benefits?

(edited)

sandblaster

ACE - Expert

 • 

55.4K Messages

1 y ago

First off, you have an old plan. Unlimited Choice is a grandfathered plan. The current Unlimited Elite that you just posted is priced different, you can’t compare the two. However, notice the picture you posted is “$85 /per mo per line”. That would mean two lines cost $170, 3 lines cost $255, etc. but they don’t. If you move the line slider to 2 lines, then 3 lines, you will see the per line price drop. Each of those advertised prices includes the access fees. There was a similar web page showing advertised prices when your plan was current. Just curious, your plan is two generations of unlimited plans old. It was discontinued 2-3 years ago. You are just now noticing the access fee on your bill?

New Member

 • 

15 Messages

1 y ago

@sandblaster I would love to have someone else respond to my inquiry. I don't think you would ever understand that I am paying $85 for an unlimited plan that includes unlimited data, text and talk AND $20 access charge on each line.

Why you don't find that paying an access charge for a base plan that explicitly says it has unlimited data, is beyond me. 

Why do we have to pay fees to access the benefits of the plan (access charges on the bill) when we already pay for the plan in the first place?  <-- this is the question you are not eligible to answer since you do not work for  ATT and you are blind toward and apathetic about these ridiculous charges. You do not share the same concerns as I do. 

(edited)

sandblaster

ACE - Expert

 • 

55.4K Messages

1 y ago

Someone else did respond and they told you the same thing. Why do you say I don’t understand? My bill is the same. I have a different unlimited plan but I have access charges for each line too. I am neither blind nor apathetic, I just understand the bill, you clearly don’t. What is it you don’t understand about my explanation? There is one charge for the data plan, then a separate charge for each line. It has been that way since the first mobile share plan 10 years ago. It still all adds up to the advertised price. I was an ATT employee then, by the way. I wish I could show you the advertised pricing for your plan. Maybe then you would understand.

Former Employee

 • 

1.6K Messages

1 y ago

@themailerdoraemon You are wrong. Each line has to pay the access fee period. Just because you do not like the explanation does not mean it is wrong.

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______

While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.

New Member

 • 

15 Messages

1 y ago

@sandblaster WHY DO WE PAY TO ACCESS THE BENEFITS OF THE UNLIMITED PLANS WE PAY FOR? What part of that do you not get?

(edited)

New Member

 • 

15 Messages

1 y ago

@Lockdowncraziness 

Each line has to pay the access fee period. What is the justification for this greediness? And you're okay with this? Are you dumb? In my opinion, this is bad practice. An unlimited plan with unlimited data, text, and talk seems like a complete package, so why do I need to pay an extra fee to use the unlimited data? I pay 50 to get unlimited bandwidth with Comcast plus taxes but not once did they require me to pay a small fee to access the unlimited bandwidth I pay for! 

Again, for those in the back who did not hear,

WHY DO WE PAY A FEE TO ACCESS THE BENEFITS OF THE UNLIMITED PLANS WE PAY FOR? 

(edited)

ACE - Sage

 • 

92.1K Messages

1 y ago

You're  arguing over MATH. 

AT&T price tool has always correctly estimated the cost of service.  How the math gets there is irrelevant as long as it's the same. 

The current price system is inclusive, like prepaid or Verizon and T-mo.  But every single carrier still charges per device for service. 

Your old plan does the math differently.  A plan charge and then a device access charge. 

If you don't like it, change plans.  The new starter plan does not price alacarte, for the same service as the Unlimited Choice plan.  (still prices per device like prepaid and other carriers) 

As others have correctly written, the numbers still work out as advertised for the plan you bought at the time.  

There is no fee or up charge to change your plan which you can do at any time, it does not affect your installments. 

Need help?
Fix, replace or check device delivery
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.