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New Member

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15 Messages

Wed, Oct 21, 2020 11:49 AM

Why are we being charged an extra $20 a month to ACCESS the $85/month unlimited plan we pay for?

We are paying for an unlimited plan of $85 monthly (which includes unlimited data, text, and talk BTW, see screenshot attached) and in order for us to access that plan, we'd have to pay an extra $20 per line. Like why do I need to pay a fee to access a plan I already pay for? It's labeled as Access for iPhone 4G LTE w/ VVM

This does not make sense at all. 

TLDR Why do we have to pay $20 access charges to access the base plan? When according to ATT, the unlimited plan includes UNLIMITED talk, text, and data? 

sandblaster

ACE - Expert

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60.9K Messages

2 years ago

You aren’t paying extra. The access fee is included in the advertised price, it is not extra.

New Member

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15 Messages

2 years ago

@sandblaster You are incorrect. I did the math and we are being charged an extra $20 for each device on our account to ACCESS the UNLIMITED PLAN. So I suggest you check your billing.

sandblaster

ACE - Expert

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60.9K Messages

2 years ago

No, I’m not incorrect. Of course you pay extra for each device but it’s still part of the advertised price. ATT advertises each plan as $x for y lines, for example $160 for 4 lines. The access fee is included in that $160, it is not extra. Your charges add up to the advertised price for whatever plan you have. You certainly didn’t think you pay the same for multiple lines as you do for one, did you?

New Member

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15 Messages

2 years ago

@sandblaster  again, you are incorrect. We only have 2 devices on my account, that should only be $40. Our unlimited plan is $85. 40 < 85. Do you get it now? So your statement, "Your charges add up to the advertised price for whatever plan you have", is false. Or did you want me to show you my bill, Mr. someone who does not work for AT&T?

AT&T Choice Unlimited Plan: $85

Phone #1: Access for iPhone 4G LTE with VVM: $20

Phone #2: Access for iPhone 4G LTE with VVM: $20

I really don't know what part of this you couldn't comprehend.

The question is: Why do each device on my plan have to pay an extra to access the plan that is being/already paid for? Do you now realize how absurd this is?

(edited)

kdfederer

ACE - Expert

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12.7K Messages

2 years ago

The $85 is for data, the $20 per line is for calling and texting.

Unlimited Choice multi-line $85, plus access charges

New Member

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15 Messages

2 years ago

@kdfederer you are incorrect. Check the ATT website again.

@andblaster You are simply repeating what I have read. The $85 is for unlimited data, text, and voice. SEE BELOW! The question is WHY DO WE HAVE TO PAY ACCESS CHARGES TO ACCESS THE BASE PLAN? Do you not see the point I'm trying to make??

(edited)

sandblaster

ACE - Expert

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60.9K Messages

2 years ago

No, I’m not wrong. I comprehend it quite well, actually. My bill is the same. This access fee has been explained here many many times, sorry you don’t understand it. That is simply how ATT bills. There is one charge for the data plan, then a separate charge for each line. The line charge or access fee pays for unlimited talk and text for that line. It still all adds up to the advertised price. 

New Member

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15 Messages

2 years ago

[EDITED per Community Guidelines - Keep it Courteous]

 

If this plan already includes unlimited data, text, and talk, why do you not understand that paying an extra $20 for each line on top of the cost of the plan is absurd? How do two $20 add up to $85? WHAT? It literally says on their page that "All plans include unlimited data, talk, and text." So why are you okay with paying a fee, called access charge, to access your base plan's benefits?

(edited)

sandblaster

ACE - Expert

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60.9K Messages

2 years ago

First off, you have an old plan. Unlimited Choice is a grandfathered plan. The current Unlimited Elite that you just posted is priced different, you can’t compare the two. However, notice the picture you posted is “$85 /per mo per line”. That would mean two lines cost $170, 3 lines cost $255, etc. but they don’t. If you move the line slider to 2 lines, then 3 lines, you will see the per line price drop. Each of those advertised prices includes the access fees. There was a similar web page showing advertised prices when your plan was current. Just curious, your plan is two generations of unlimited plans old. It was discontinued 2-3 years ago. You are just now noticing the access fee on your bill?

New Member

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15 Messages

2 years ago

@sandblaster I would love to have someone else respond to my inquiry. I don't think you would ever understand that I am paying $85 for an unlimited plan that includes unlimited data, text and talk AND $20 access charge on each line.

Why you don't find that paying an access charge for a base plan that explicitly says it has unlimited data, is beyond me. 

Why do we have to pay fees to access the benefits of the plan (access charges on the bill) when we already pay for the plan in the first place?  <-- this is the question you are not eligible to answer since you do not work for  ATT and you are blind toward and apathetic about these ridiculous charges. You do not share the same concerns as I do. 

(edited)

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