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Fkentb1945's profile

Contributor

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3 Messages

Wednesday, October 18th, 2017 5:15 PM

Why am I getting charged for text messages in Mexico??

My wife and I switched from Verizon to AT&T for our US cell numbers to use in Mexico where we live 8 months a year.  We were assure that our plans included "Unlimited Talk, Text, and 2 Gig of data" in the US, Canada and Mexico.  Now I am getting charges for standard text messages between our US phones roaming on AT&T Mexico?  What part of "unlimited, no charge" doesn't AT&T understand????

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Employee

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3.5K Messages

6 years ago

Because 50% of your usage must be in the United States basically. You're confusing a marketing statement with the literal definition. This isn't intended for someone living in Mexico. It's intended for those visiting there on vacation, work and such. You need to make sure half your average usage is in the USA.

 

Usage Restriction: If international voice, text, or data usage exceeds 50% of total voice, text, or data usage for two consecutive months, this feature may be removed

 

https://www.att.com/offers/international-plans/canada-roaming.html

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Scholar

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100 Messages

5 years ago

Being that I live close to the border, (in South Texas, mind you), this is something that is usually highlighted more so than usual.

 

As liz above stated, even Verizon changed their rules on talk, text, and data use internationally to be in line with every other carrier.

 

Ultimately, if you are in Mexico for any extended periods of time, any provider you choose for your cellphone service will be charging you international rates for talk, text, and data.

 

In short, AT&T will not be compensating you for the international text charges since they are valid, considering you did state that you are in Mexico for a considerable amount of time.

Contributor

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3 Messages

6 years ago

Your sales people LIED to me! I told them *explicitly that I was going to
spend 8 months a year in Mexico* and they assured me that this plan would
allow me to do that with unlimited talk, text and 2 gig of data.

ACE - Sage

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110.8K Messages

6 years ago

I’m sure they didn’t read the fine print either.

You cannot expect any carrier to allow unlimited roaming.  None of them do.

Employee

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3.5K Messages

6 years ago

I certainly understand how that's frustrating but what someone says is always superseded by the printed terms and conditions. You must ensure half of your usage is on the domestic network. There isn't anything available that will allow for unlimited roaming outside of the country for an entire billing cycle.

 

 

Contributor

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3 Messages

6 years ago

NOT TRUE! Verizon allows unlimited roaming on their $80 (16Gig) ALL
everything plan! I know because I used it last year! I will be canceling
our US AT&T service

ACE - Expert

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23.8K Messages

6 years ago


@Fkentb1945 wrote:
NOT TRUE! Verizon allows unlimited roaming on their $80 (16Gig) ALL
everything plan! I know because I used it last year! I will be canceling
our US AT&T service

@Fkentb1945

 

not anymore....  Verizon plugged that hole just like ATT.

ACE - Sage

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110.8K Messages

6 years ago


@Fkentb1945 wrote:
NOT TRUE! Verizon allows unlimited roaming on their $80 (16Gig) ALL
everything plan! I know because I used it last year! I will be canceling
our US AT&T service

Why do people say stuff that isn’t true?   

1. Verizon doesn’t have a 16 gig plan for new customers.  

2.  They have the same rules as ATT and other carriers.  No carrier can afford to let you roam all the time.

 

206BC3EB-756E-4FD6-82B3-1AA1C9C1AA15.jpeg

Contributor

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3 Messages

5 years ago

How much is a text message, if i send it to a Mexico number

ACE - Sage

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110.8K Messages

5 years ago

@emcervantez

Off topic.... 

but it depends on your US plan.  Most allow free text to over 200 countries.  

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