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Hawg_dawg's profile

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1 Message

Friday, July 1st, 2022 2:40 PM

Why am I being charged for my S22+ upgrade

I used the free S22 promotion to upgrade from an existing Galaxy phone. I turned in a qualifying trade in, at an ATT store. Also, paid $200 in advance prior to trade in. I was informed that I qualified for the full credit, by an ATT associate. Yet, I am know being charged for the phone, via payment plan. Why am I being charged for my "Free Phone"? 

Accepted Solution

Official Solution

Community Support

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232.3K Messages

2 years ago

Hello @Hawg_dawg, we're happy to help with questions about your Trade in Promotion for the S22+.

 

You’ll need to:

  • Purchase an eligible smartphone on a qualifying installment agreement, including taxes on full retail price (up front) and $30 activation/upgrade fee.
  • Activate/keep postpaid eligible unlimited wireless service. 
  • Trade-in an eligible smartphone within 30 days of activation.

Then you’ll get:

  • Up to $800 in bill credits with eligible smartphone trade-in

Important notes:

  • Credits start within 3 bills after trade-in is completed and will be applied in equal amounts over the term of installment agreement. You will receive catch-up credits once bill credits start. Credit will not exceed the lower of the device cost or the max credit amount as defined above.
  • If you cancel wireless service, your credits will end and you’ll owe the remaining balance on the installment agreement for the device purchased.
  • For new lines, if you cancel service on any other line on your account within 90 days of activating the line under this offer, device credits will stop.
  • If buying on the AT&T Installment Plan with Next Up, customer is responsible and will not receive any credits for the additional $5/mo. Next Up upgrade feature.

You can check the status of your Trade in on-line by entering your email and confirmation number.You can reach out Trade in department at 1-888-445-6005 for additional assistance with your trade in. Let us know if you have any questions. Thank you for contacting AT&T Community Forums. 

 

Alasani, AT&T Community Specialist 

New Member

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1 Message

2 years ago

Same here. Sent back my old phone the day i got the new one. It's been sitting at step 3 since 04/04/2022. Going on my 5th payment if you count the payment I made signing up. 

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