Where's my $700 Credit for Trade In
I switched to AT&T because they offered $700 credit with phone trade in (beginning with $40 phone value) November 2019. The store clerk assured that I am eligible for the credit and I will be getting device fee off of my monthly billing cycle. However, after 1.5 years nothing has changed and every time I call customer service, it's minimum 2 hours of wait and 3 hours of explaining same situation with no resolution. I have filed a claim, escalated but there's been no movement whatsoever. I would not have changed services and I would not have chosen unlimited plan that I don't need if it weren't for this $700 offer. Seems like AT&T is NOTORIOUS for their Trade In fraud and horrible customer service. How can I put an end to this issue?
+ I never got my $300 Reward Visa card that they promised as well.