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Bluekeme's profile

Contributor

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1 Message

Friday, March 8th, 2019 3:41 AM

Where is my rewards card or is it a hoax? Like everything else with ATT

I have not received my letter for my rewards card nor have I received a rewards card 

in the mail or email.I have tried to use my account numbers and phone number to see status without any luck.  Says accounts not found. I’ve called the service center and was told to use the ATT rewards center and put in my account number and zip code. Which I’ve tried repeatedly without any success, I really would like what was promised to me by ATT. $300 rewards card. 

Accepted Solution

Official Solution

ATTHelp

Community Support

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207.2K Messages

4 years ago

Greetings @Bluekeme!

 

Receiving rewards for being part of the AT&T family is awesome to have. We would be more than happy to look into this for you!

 

Do you have an active postpaid or prepaid account with AT&T? Have you tried to password reset for your myAT&T account?

 

Can you provide us more detail about the particular service promotion so we can investigate.

 

Dwight, AT&T Community Specialist

 

 

 

New Member

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1 Message

2 years ago

I've waiting on my rewards card for three months this ridiculous...

New Member

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1 Message

2 years ago

I too am waiting on my reward card after 3 months. This company has lied about everything from day one. I moved do to death in my family, but I should have kept my father and my service with the previous company.  Atleast they helped and told the truth. The representatives all tell something different and more. I will not renew our contract you can believe that.  

New Member

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3 Messages

2 years ago

Never received mine either. Super shady. 

New Member

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2 Messages

2 years ago

Call the reward center. Here is direct line 866-342-4271

New Member

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1 Message

2 years ago

I received a notice stating that my visa reward card needs to be claimed before March 15 where can I find my visa reward card

New Member

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1 Message

2 years ago

I've been waiting aswell filled out the form but nothing!! 

New Member

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2 Messages

2 years ago

Same thing here still waiting my information don't show up either 

New Member

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2 Messages

2 years ago

Where is my rewards card or is it a hoax? Like everything else with ATT. same here.  when I called first to talk to Customer card and they said there was no promotion for getting a reward card even though there was clearly said on line when I moved BYOP from Verizon.  Never received a letter nor email notification from ATT.  Now they are saying it passed 4 months since I opendd an acct therefore there is no reward card.  I escalated this and CSR said there was no worries and i would get the reward card. Again ATT promised me.  Now they are stalling and I have to wait to review the situation and will get an email in a week.  I really like to get what was promised to me by ATT reward card $250 twice.

New Member

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2 Messages

2 years ago

Where is my rewards card or is it a hoax? Like everything else with ATT,  same here.

I have not received a letter for my rewards card in the mail or email.  I called to talk to CSR asking for the rewards card at first she said there was no promotion for when there clearly stated on line when you open an acct by "BYOP".   escalated this issue and CSR told me that not to worry i will get the reward card.  Promised again by ATT.  I called reward center there is no record and they could not do anything as it has passed 4 months since i opened my acct.  i just would like what was promised 2 times by ATT rewards $250.

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