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Contributor

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1 Message

Fri, Nov 3, 2017 2:14 PM

Where do I file a complaint?

My a Account is a mess I've spent three weeks asking for help only to be told in a corporate store on the phone with a department that loyalty has refused to take my call.  That isn't loyal at all.  No one wants to help me.  At this point I want out.  I will port back out and get internet with a company that appreciates there customers.  So I would like the number of your legal team.  I will be disputing charges if they ever reflect to my credit report this CUSTOMER ABUSE!

 

janet Hous 

 

Responses

lizdance40

ACE - Sage

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76.9K Messages

3 years ago

I recommend contacting Advanced Support team by private message by clicking here @ATTCares

It would be Next week before you get a reply, but they are the best at fixing the unfixable.

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Teacher

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16 Messages

2 years ago

I have talked to 5 different customer service people I ordered a hot spot they sent it to the wrong address then had the nerve to say u have to pay again then we send it back out until my refund come then had the nerve to hang up on me i am soooo mad I'm on ssi I can't pay again 

Teacher

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16 Messages

2 years ago

I called to complain but didn't do no good and I been with AT&T for years i should get treated better anyone should don't make no sense

New Member

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3 Messages

I agree

Contributor

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1 Message

2 years ago

AT&T YOUR CUSTOMER SERVICE IS HORRIBLE. U ARE CONSTANTLY TRANSFERRING WITH OUT REALLY DETERMINING HOW TO CORRECTLY FIX THE ACCNT. tHIS IS ONE OF THE WORST COMPANIES I HAVE EVER USED. WHEN YOU ASK FOR CORPORATE THEY ACT AS THOUGH NO ONE KNOWS WHAT THAT IS. HOWEVER IT IS FINE, I WILL LOCATE THE # AND WILL DEF FILE A COMPLAINT!

MicCheck

ACE - Expert

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9K Messages

2 years ago


@TJAMES wrote:

AT&T YOUR CUSTOMER SERVICE IS HORRIBLE. U ARE CONSTANTLY TRANSFERRING WITH OUT REALLY DETERMINING HOW TO CORRECTLY FIX THE ACCNT. tHIS IS ONE OF THE WORST COMPANIES I HAVE EVER USED. WHEN YOU ASK FOR CORPORATE THEY ACT AS THOUGH NO ONE KNOWS WHAT THAT IS. HOWEVER IT IS FINE, I WILL LOCATE THE # AND WILL DEF FILE A COMPLAINT!


No one knows what that is because it doesn't exist. The customer service phone numbers are for "corporate."

 

What's the issue with the account? It's possible no one knows how to "fix" it because it's not "broken."

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Teacher

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16 Messages

2 years ago

I would like to know that myself I tried to ask they did me the same way it just don't make no sense

Contributor

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2 Messages

2 years ago

Just a heads up..

Having written for Consumer Affairs more than twenty years and married to the litigator for fraudulent advertising and sales, never have I been so impressed with ineptness and fraud perpetrated by the stafff , management and tech experts in two att corporate stores.

It was time to upgrade my my old Samsung and was drawn into a att store from their ads featuring first time benefits.

Was this a corporate store , I wondered as ihe three salesman were so I grossed in phone games, I literally had to take the phone from one’s hands.

I explained why I came in and could I see the new iPhone. Oh no, we can’t take the one attached to panel. Huh ?

so I did the best I could to try and get the feel of using an Apple.

when I figured that I could probably master it, I asked about the discount on this $1300 phone and that I would switching to att after being a lifetime client of Verizon.

oh, no problem, we’ll take care of all that but I’m sorry there’s no discount on the phone. Huh ?

Well, we just changed that but if you put half down on the new phone  you get a free Iwatch. Huh ?

I don’t want a  watch, I’d never use it. Well, they’re $ 400 and you can selll it.

Is this for real, two hours in this shoe box at 95 degrees at Thanksgiving, I was running short of patience. So tell me about the monthly bargains and the break I’d get from buying this and switching companies..

I listened as he tried to make sense from a combination of past offers.

Whenever I questioned these nonsensical statements, he’d say , it’s all here, written down for you. Got to get out here but I need a phone, thinking I could return it if the worst happened.

I put half down, got some horrid pink watch that I couldn’t read and the last thing I said was, , now you’ve made sure I’m disconnected From Verizon, I don’t want future billing. He laughed, no way, mam. 

After fooling around with the phone for hours, I figured I wasn’t as smart as I thought. No calls came in and none went out but could email.

stores were now closed, I called about five times, no account in my name.

Long story short, no matter where I took it, no one could help. Shortly after this, someone hit my car head on and I was laid up for weeks, the phone being the last thing on my mind.

last week, finally up and enraged from losing clients, friends and family unable to get in touch, I was forced to get Comcast to put a landline in.

Then I received a $ 1300 bill from Verizon because my phone was never completely transferred plus a bill from att $ 1200 to have phone switched monthly data usage and an monthly payment due for my “free watch !”

I grabbed the  %£>…~ phone and raced to a real corporate store in the K of P mall. I was in the a twilight Zone from 3:00 until closing dealing with clones from the first store. 

Is this hard to understand, all I did buy a phone that was incompetently setup. Plus the fraudulent ads, the free watch etc... in the six hours hours after being passed between fourteen managers and tech wizards, I left the store with two solutions,..

one, I pay Verizon, rejoin long enough to get the code to open the portal then pay to break contract and come to att or I could pay att the  $1200 and go back to Verizon to pay again.

Driving home at eleven, I thought I had either suffered an out body experience or this had been a setup by some reality show.

I’ve dealt with obnoxiously stupid people before, trump like pseudo arrogant but uninformed people who hadn’t the brain cells to understand valid problems, a total lack coherent thinking. It took hours to find my account listed under business ? Never had one nor thought of having one.

Today I got new bills from them. What would you do ?

Tutor

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5 Messages

2 years ago

I spoke to several different people in customer service and with each one they had a different story/excuse.  I am done.  I recommend the BBB.

New Member

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3 Messages

I agree

TROLLEDYOUSO

Guru

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561 Messages

2 years ago

If you have written for Consumer Affairs for 20 years, then how is it possible that your writing could be so poor, and how could you have fallen for an obvious scam?

Contributor

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2 Messages

2 years ago

Ah, what you read was a statement written in such outrage and bewilderment, I'm surprised it was semi coherent and since I wasn't looking for a Nobel, just some answers, I'll take your help with the import it deserves.
I walked into a retail corporate shop, two of them, believing the advertising.
I was not assignment to uncover fraudulent sales practices.
Never have I bought a phone that didn't work, after speaking to more than fourteen
Employees, in person or by phone and not until I was leaving the store
Was the culpability exposed. The solution laid at my feet
for thousands of dollars.
With neither store knowing what deals the other was running, it was like free for all, do it yourself
Att setup.
Okay, I accept that I naively believed the inane spiel, I was snookered,
Taken, bamboozled but still paid for a worthless phone.Tell me why it's up to me to rectify the problem.

Tutor

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4 Messages

2 years ago

On that ATT Cares link it says they no longer accept private messages so where do we turn now to fix what seems unfixable?

New Member

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3 Messages

Naturally

lizdance40

ACE - Sage

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76.9K Messages

2 years ago


@Colleenchance1 wrote:
Ah, what you read was a statement written in such outrage and bewilderment, I'm surprised it was semi coherent and since I wasn't looking for a Nobel, just some answers, I'll take your help with the import it deserves.
I walked into a retail corporate shop, two of them, believing the advertising.
I was not assignment to uncover fraudulent sales practices.
Never have I bought a phone that didn't work, after speaking to more than fourteen
Employees, in person or by phone and not until I was leaving the store
Was the culpability exposed. The solution laid at my feet
for thousands of dollars.
With neither store knowing what deals the other was running, it was like free for all, do it yourself
Att setup.
Okay, I accept that I naively believed the inane spiel, I was snookered,
Taken, bamboozled but still paid for a worthless phone.Tell me why it's up to me to rectify the problem.


Well you must still be hot, because this was only slightly improved.  

If you got a $1200 bill from Verizon, you must have owed them for your previous phone.  That has nothing to do with At&t.  Porting your number out terminates your previous service, and generates a final bill from them for your service and balance on your phone.   That’s your problem, not AT&T’s.  AT&T has no buy out or switch offer.  

No carrier gives away free devices without a service requirement.   24 months at $10 a month.  

You might want to go back and read Verizon Customer agreement, then AT&T’s.  You don’t seem to grasp how the business model works. 

 

 

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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1 Message

a month ago

I have 2 issues (actually more but these are the main ones now) with AT&T, their landline up front charges and U-Verse.

 

We have u-verse TV and it is out more times than not.  We sit down at the end of the day to relax and watch a movie or a show we have DVR'd and U-verse has gone off line.  This happens more times than not and by the time it is working, it's too late to watch anything or it's even off the next day.  U-Verse is the absolute worse and I hear that AT&T TV is as bad.  We can't have Direct TV, which is what we have had for many years, because of where we live now.  They can't get signals because we are in an apt. and lots of concrete and buildings surround us so no way to get signal here.  We have been very discouraged about being able to get any kind of TV reception here.  We love watching movies at night as my husband is in a trial for metastatic cancer and there isn't much he can do for entertainment  so computer games, reading, watching movies ARE his and our entertainment.  TV issue is worse now that we moved to Houston, TX in 5 days when we got notified he got into a trial.  When you can't get TV or phone service that you can count on, it is more than disappointing.  

 

Second, we had to get a landline, again due to the fact of where we live.  The entire apt. complex doesn't get cell service because of the concrete floors, walls, etc and the one we live in is in the shape of a U and we are on ground floor in the curve so ours is the absolute worse and AT&T told us they don't provide "boosters" anymore so we are out of luck.  My husband's service is a little better than mine, but still not good.  IF I actually get a call, that means it actually rings, which is rare. I have to RUN to the sliding glass doors pull up the security stick, unlock the door and then get outside on our patio before the call disconnects.  Even if it doesn't disconnect, if I can actually try to say (Edited per community guidelines)o, no one can hear me and the call hangs up.  I have to call them back.  I have to conduct all phone calls outside on a patio, personal and business, and if anyone is outside on their patio, they can hear ALL our business.  They are outside on their patios making their phone calls and I get to listen in on their calls also.  I have had to conduct financial business, personal business, talking to new Dr. offices regarding my health, my husband's health, etc. ALL outside on our patio.  In addition, I have had to conduct my mother's business outside. When we moved, I had to leave her.  She was in independent living when we moved. I have cared for her and my father for last 17 years, my father until he passed away(they lived with us for 10 of those yrs.) and my mother still.  Since we moved, I have had to transfer her to Assisted Living, where she was there only 2 days and then she was entered into Hospice.  We moved in Feb. this year 2020 and Covid hit immediately after so it has been a (Edited per community guidelines) of a start here in TX. My mother can't hear and her hearing aides she has lost and I try to talk to her over the phone and I am to the point of yelling into the phone and trying to get her to understand why I'm not there and coming to see her because she keeps asking can I come over.  This is very difficult to have that kind of a conversation outside on my patio where everyone outside and even inside their apt can hear a lot or all of my conversation with her.

 

In lieu of the phone issues, we decided to get a landline.  It's rare anyone can get a hold of me until I call them back and I even have had quite a few phone calls that never registered, important calls also.  I can't afford to miss Dr. office calls, my mother's calls or her care givers, any calls related to her care or any issues that require legal decisions as I have POA for her.

I called June 30, 2020 to get a landline.  It was to be activated on July 2, 2020 as we already have the phone jacks so they were to send us the "installation kit".  The activation fee was around $33.00 and the installation fee was $99.00.  I told them I wasn't paying for installation when they didn't even come out for anything.  Whatever installation that needed to be done, we were to do it, so they said they would take the $99 off but the activation fee would stay.  They never "activated" our phone jacks so on July 4th, we called and the lady my husband spoke with said it was their fault and the lines would be activated by 9-10pm tonight, July 4th.  He asked about the "installation kit" we received which was nothing but several pieces of paper that had nothing to do with anything "installation" but was about if you were combining U-verse and wireless.  She said it was on their end to "install" anything on the phone jacks and all they did was to "flip a switch" and they were ripping customers off with a $99 installation fee when you already had phone jacks.  If people don't ask exactly what it involves or refuse to pay it like me, imagine how much AT&T is making off of "flipping a switch" over the years.  It's incomprehensible the things that they do!  I despise AT&T!!!!  

(edited)

lizdance40

ACE - Sage

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76.9K Messages

@simonscd

I will keep this simple and short. Would have been nice if you did the same.

1) This is a customer populated forum, no one is going to read all that. 

 

2) this is wireless/cell phones, not U-verse or home phones.

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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