where can I write a review of ATT?
I'm writing this in hopes of dissuading anyone considering a switch from WHATEVER company they are using, to ATT. We just received our first bill, which generated some questions and the experience led us to believe we made a terrible decision to use ATT. There was a phone number on the account with a charge of $60. Didn't recognize the number and called the "800" number....mistake. Some bimbo got on the phone, giggling at someone in the background and, laughing, asked how she could help me. I read the info off the bill and she asked for a passcode. When I told her I was looking for it, since my wife opened the account, the Bimbo seemed annoyed. I retrieved it, gave it to her and initially she said, "that's not the right code." I repeated it, there was silence, and she finally came back on and said, "that is the passcode. How can I help you?" I asked her what the mysterious phone number was and the charge. She answered, "let me check on that." That was the last I heard from her for 20 minutes so I hung up. I then went to the ATT store several miles away and the clerk explained, after looking at my bill, it was the tablet my wife uses. I then asked about the two activation fees on the bill. He quickly explained one was for the tablet...$45....and one was for the phone....$25. $70 no one mentioned. On the bottom of the service agreement, in VERY fine print, it read, "activation subject to activation fee." NO mention of the amount. Then the best....I asked about discounts. She said I could be eligible for the military discount, as I am retired. She said it was 10%....of the $30 basic monthly charge.....$3!!!! I'm only interested at this point of finding some way out of this but I also want to warn people, as I'm doing with family and friends....there IS NO customer service of a competent nature at ATT. Please....don't use them.