When the AT&T store is not resolving the issue about your new connection, how to escalate?
I was wrongly informed by a AT&T store agent when I took a new connection. I tried to contact the customer service and the store but they are not resolving the issue and on top of that store manager was so rude.
When we ask her manager details she refused to provide the details and she was like do whatever you wanted to do. This kind of attitude I have never ever seen in my entire life. I also asked her to give me that in writing saying 'I don't give my manager details' but she refused that too.
I just wanna escalate it to her regional manager, but I don't know how to get that information. Can any one provide details on how to escalate this issue to their supervisors or AT&T compliance team or something? This happened in California AT&T store
One more victim of AT&T