What to do about a returned phone that ATT claims they never received.
So back in may of 2020 my wife and I upgraded to 2 iPhone pro max. She got the 64gb I believe and I got the 256gb.
She scratched her phone up with her keys or something so we ordered a replacement which they did not have any extra 64gb so they sent us a 256gb (free upgrade).
in may of 2021 we upgraded to iPhone 12s, and I (like a AH) sent both phones in the same box. However they are stating they did not receive one phone....the 64 GB and they are charging me 500$.
now I don’t see that charge on my account at all and I’m worried they will charge me 500.
do you think it is because they are looking for a 64GB and 256GB iPhone 11 but received 2 256GB iPhones?