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calston66's profile

3 Messages

Saturday, September 30th, 2023 7:35 PM

What is this "Smartphone with Trade in Promo"?

What is this "Smartphone with Trade in Promo"? I was charged $23.14 and I didn't order a phone or authorize the charge. I can't find an explanation of the charge anywhere. The online chat bot is useless...

ACE - Sage

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118.3K Messages

9 months ago

Is it a charge or is it a credit?  That sounds to me like a credit against an installment.

Did you trade in an old phone and get a brand new one?  

Read the bill again

3 Messages

9 months ago

It's a charge Formerly...

ACE - Sage

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118.3K Messages

9 months ago

Really?

Did you get a credit on a previous bill, and now they are charging it back?

It's possible they put the credit on the wrong account and figured it out. Normally it would look something like this

Community Support

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232.9K Messages

9 months ago

Hi @calston66, we're here to help.

 

Let's meet in the Direct Messages to get started. (Look for the chat icon next to the bell icon in the upper right corner of the page) and, check for the notification.

 

Thank you,
Dominic, AT&T Community Specialist

3 Messages

9 months ago

No Formerly, my bill's been around $65 something when there's no phone trade-in connected to it. It's been that way for years. This is the first time I've seen this and my bill went up. It's completely new.

ACE - Sage

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118.3K Messages

9 months ago

Respond to direct message which will appear in the little box next to the bell at the top right of your screen. AT&T needs to help you

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