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New Member

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1 Message

Sun, Apr 5, 2020 5:58 PM

what is phone number to speak to customer service about bill

need help (Edited per community guidelines) bill

Responses

Accepted Solution

Official Solution

Constructive

Employee

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15.9K Messages

8 months ago

1.800.288.2020. Expect 2 hour or more hold times. And before you ask there is no other number

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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2 Messages

3 months ago

I need to speak to a customer service manager

New Member

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2 Messages

3 months ago

I have been on hold for one hour 12 min. 

Constructive

Employee

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15.9K Messages

3 months ago

hold times can be upwards of 2 hours, were all customers here so we cant put you in touch with anyone

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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3 Messages

2 months ago

I need help getting my phone back on 

New Member

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3 Messages

2 months ago

Need help with getting my phone back on 

Constructive

Employee

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15.9K Messages

2 months ago

Then call them. If you were shut off for non payment then you must pay the bill in full to zero before service will be restored. 

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

 • 

1 Message

a month ago

My phone is shut off due to charges that were put on my account and shouldn’t have been.  AT&T credited half of it and the other half is pending for next billing cycle.  Doesn’t make sense.  I’m not paying something I don’t owe and that at&t is correcting.  My phone should be turned back on

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