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New Member

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1 Message

Wednesday, December 30th, 2020 5:47 PM

What happens to expected credits on my account when I cancel my service?

I recently had some billing problems with AT&T and am expecting to have the issues rectified through credits posted to my account next month. However, I have to cancel my service due to work before the end of next month. How will those credits be attributed to me/fulfilled with me leaving AT&T? Considering the billing problem was on their end I would expect to be given back the money in some way.

Former Employee

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2.7K Messages

3 years ago

Depending on how much the credit is and how much your final bill is. If they are courtesy credits you forfeit them when you cancel.

ACE - Expert

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14.3K Messages

3 years ago

Your next bill will be out before the end of January, so just wait to cancel until then. 

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