
New Member
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1 Message
What happens to expected credits on my account when I cancel my service?
I recently had some billing problems with AT&T and am expecting to have the issues rectified through credits posted to my account next month. However, I have to cancel my service due to work before the end of next month. How will those credits be attributed to me/fulfilled with me leaving AT&T? Considering the billing problem was on their end I would expect to be given back the money in some way.
Lockdowncraziness
Former Employee
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1.9K Messages
2 years ago
Depending on how much the credit is and how much your final bill is. If they are courtesy credits you forfeit them when you cancel.
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MicCheck
ACE - Expert
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13.2K Messages
2 years ago
Your next bill will be out before the end of January, so just wait to cancel until then.
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