What happened to the "Pause AutoPay" option?
What happened to the "Pause AutoPay" option? I used this often in order to pay my bills properly because ATT takes forever to charge your bank or card and waited almost 10+ days for my bank to show the payment cleared. We used to be able to pause autopay in order to make manual payments - and I have been with ATT for decades and have never had a late payment! Now, I cannot pay when I want ahead of the due date without autopay charging a second time for the same amount. The only option they offer with this change is to turn off autopay which means you get charged $10 per phone line ($40 for me)! When I just want to pay my bills on time and in a timely manner! How ignorant is this forced compliance tactic, seriously? I think it is time to pay off these phones and move on from ATT. The company has already proven to be unethical with the loss of the recent unlimited service (Edited per community guidelines) (Edited per community guidelines) against them, I cannot see how this is much further from that. When I agreed to be with ATT, they said they would not penalize early payments... and now that is a lie. Thanks for 20yrs of nothing. Just another big, money-grubbing, cash cow that cares nothing for their loyal and responsible customers.