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ahembry's profile



1 Message

Monday, August 7th, 2017 7:11 PM

Were other customers lied to in Fall 2016 about a "free phone upgrade" if you add Direct TV?

I went into ATT store in November 2016 to upgrade my phone. Guy told me that I'd get it free if I added Direct TV and in the end would pay $5 less. Now, my fault because I didn't look at my autopay amounts until now (9 months later), but utter lies. I pay for Direct TV *and* installment plan on iPhone. So I call to say "hey, bookkeeping error" and they tell me there was never any promo and it's not their problem and there's nothing they can do. How is this even LEGAL? So I'm out hundreds of dollars to a company I've been loyal to for 4+ years and am now considering moving to Verzion. I mean I definitely am leaving ATT, because I don't do business with liars, but not sure which company I'll pick. Anyone experience similar?

Community Support


224.9K Messages

6 years ago

Hello @ahembry,

Having a problem with your bill is certainly not a good thing, especially to have one for so long without knowing. I do apologize for any inconvenience this may have caused, and I would also love to hear more about your concerns so we can get everything addressed.

I invite you to please send us a private message to @ATTCares including your full name, phone number, and account number. This way we can gather additional information.

Thank you for reaching out! I hope you have a great rest of your week.

Donna, AT&T Community Specialist

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