New Member
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2 Messages
We havent received your device
I used ATT next up to upgrade my old Samsung S21+ to S22+ on 28 Dec,2021 and sent back the S21+ with included Prepaid shipping Label in just couple days later in January. I was carelessly to walk away after dropped off the package without asking for a receipt with tracking number. I call ATT and there is nothing they can do even though they are the one that hold all the information, and are the one that create that prepaid shipping label! I call the carrier and they tell me to visit the local and hopefully they will able to retrieve the tracking number but there maybe no luck!
Now, I don't have any tracking information and ATT wants to charge me $500 because they didn't receive the device! what a wonderful company to be a customer with!! I can't wait to report this BBB and let them sort it out. Im sure the phone is at ATT warehouse somewhere!
MicCheck
ACE - Expert
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13.4K Messages
1 year ago
Most likely the wrong warehouse, though. It sounds like you sent it using the return label for the new phone rather than the separate trade in label. That means the people expecting it never received it and are passing that info along to AT&T.
Your BBB complaint will get you in contact with upper management and they should be able to help you get everything straightened out.
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ATTHelp
Community Support
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221.7K Messages
1 year ago
Based on your Trade in concerns, we want to get you into a DM to take a closer look into your return @aakashjacob. Check the message icon in the upper right corner of the page and reply.
In the meantime, gather your account information, and we'll get started working towards a solution. Again, keep an eye out for the DM.
Alasani, AT&T Community Specialist
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aakashjacob
New Member
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2 Messages
1 year ago
I am on the DM
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