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New Member

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2 Messages

Mon, Sep 28, 2020 8:42 PM

Was outside the country but had autopay on for 10 months.

Hi, 

 

I was outside the country but had autopay on through my debit card. Now, I see that I have paid $44.45/month for 10 months and have lost $444.50. Since my phone was not used for these months (not a single call was made, message received, or any data used), how can I request for a refund for this amount?

 

I called the customer service representative, but she did not fully comprehend my problem and the only solution I received was that my card can be blocked permanently from these transactions. I do not wish to block my card as I am back in the US, but would like to specifically ask for a refund for the previous transactions incurred. 
 

ACE - Expert

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22.3K Messages

2 y مضت

Was this a wireless (cell phone) account or an INTERNET account?

New Member

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2 Messages

2 y مضت

cell phone 

sandblaster

ACE - Expert

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57.5K Messages

2 y مضت

It does not matter whether there were no calls, messages or data used. There is no refund for not using your phone.

MicCheck

ACE - Expert

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11.4K Messages

2 y مضت

By paying for service each month, you are explicitly telling AT&T that you want the service. That's how prepaid service works---you pay, AT&T gives you the service you requested. 

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