New Member
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2 Messages
Was outside the country but had autopay on for 10 months.
Hi,
I was outside the country but had autopay on through my debit card. Now, I see that I have paid $44.45/month for 10 months and have lost $444.50. Since my phone was not used for these months (not a single call was made, message received, or any data used), how can I request for a refund for this amount?
I called the customer service representative, but she did not fully comprehend my problem and the only solution I received was that my card can be blocked permanently from these transactions. I do not wish to block my card as I am back in the US, but would like to specifically ask for a refund for the previous transactions incurred.
skeeterintexas
ACE - Expert
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26.1K Messages
3 years ago
Was this a wireless (cell phone) account or an INTERNET account?
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ellepurser
New Member
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2 Messages
3 years ago
cell phone
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sandblaster
ACE - Expert
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64.6K Messages
3 years ago
It does not matter whether there were no calls, messages or data used. There is no refund for not using your phone.
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MicCheck
ACE - Expert
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13.3K Messages
3 years ago
By paying for service each month, you are explicitly telling AT&T that you want the service. That's how prepaid service works---you pay, AT&T gives you the service you requested.
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