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NocturneSunshine's profile

New Member

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2 Messages

Saturday, December 10th, 2022 11:25 AM

Was I scammed during an in-home tech visit?

Hello, 

I recently received a modem to self install my new AT&T fiber internet in my apartment through self install. I had some issues, talked to customer service, and they set me up with a tech visit. The tech arrived and introduced someone else who they said would be helping him with the internet. I will

refer to the other man as Sales Rep.

The sales rep then was talking with me and said because I have gotten fiber internet, and because my current phone was an iPhone 11 Pro Max, I could get a discount if I switched from T-Mobile to AT&T, and only pay about $45/mo for service. He said I could upgrade for free to an iPhone 14, no monthly installments, activation fee, or tax fee at all. He got my info on his tablet and transferred my data and service from my old phone to the new “free” one. It began working immediately. I gave him my personal information, but never signed anything.


He then said all I had to do now was go to T-Mobile and return my old iPhone. Later in

the evening, I got an email stating the services he provided, and that I had been charged $70 for taxes for the phone to my debt card. It also says I will be paying monthly installments for the new iPhone 14 for 36 months. It also says my monthly bill will be about $100, and I was signed up for the most expensive plan (I never agreed to),

the Unlimited Premium plan. My bill with T-mobile each month was about $60 just for service, as I own the iPhone 11 Pro Max outright and have never had any installments or contracts with it. I feel very stupid, I really just wanted internet service as I can finally afford it but I cannot afford a $100 bill for my phone. Any advice is appreciated.

Accepted Solution

Official Solution

ACE - Sage

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118.2K Messages

2 years ago

@NocturneSunshine

Some of the information you were given was wrong.  Some of it I suspect you totally misunderstood

Some was correct.  

As an Internet customer you are eligible for 25% off of your wireless bill. Your iPhone 11 has to be traded in for Bill credits against the iPhone 14 which can be up to $1,000. That may indeed make the iPhone 14 free. Your iPhone 11 has to be traded into AT&T. T-Mobile doesn't want it back it's paid for.

Taxes are always additional on AT&T and Verizon, that part was false. Taxes are extra on most carriers. 

You are not locked into the Premium plan. You can switch to the starter plan without any penalty. The current three plans, premium, extra, and starter are a mix plan and you can switch between them at any time. The starter plan is $60 after you sign up for autopay and paperless billing, and before your discount of 25%.   That would make your service Bill $45 before taxes and fees.

You have to trade in your iPhone 11 for Bill credits against your iPhone 14. You have 30 days from the date of activation of your iPhone 14 to trade in your phone. Please make sure you have a receipt for your trade in. The preferred method of trade-in is at a corporate store. A lot of corporate stores will insist that you mail your phone. If you mail your phone you have to have special Packaging which should be sent to you within a week or two of your switch over to AT&T.

If you have not received packaging to send in your new phone which would be a box with a padded paper envelope and a label with an address in Tennessee, contact at&t.  Or you can request online.  

https://tradein.att.com/

Read carefully, follow directions, and include the promotional code which may be specific for your in-home switch!   Ask At&t or the rep who switched you. 

Once all your credits kick in, your bill will be about 60 bucks or less. 

(edited)

ACE - Expert

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27.9K Messages

2 years ago

@NocturneSunshine  THIS IS A PUBLIC MESSAGE BOARD.  YOU HAVE POSTED PERSONAL INFORMATION FOR THOUSANDS TO SEE.  PLEASE USE THE 3 VERTICAL DOTS TO EDIT YOUR POST.  MODERATORS HAVE BEEN NOTIFIED.

ACE - Expert

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27.9K Messages

2 years ago

Additionally, this is a customer populated forum and NOT a way to contact AT&T. 

Hopefully, another customer (@formerlyknownas ?) will offer you some sort of advice.

(edited)

New Member

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2 Messages

2 years ago

I’m so sorry!!! I thought I was private messaging AT&T help…completely my fault. I have never used this forum before, I should have known. Thank you, I have edited the post.

(edited)

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