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Warranty Phone Credit
I have been waiting since November of 2019 to receive a credit to my account for a phone that was under warranty and mailed back. Initially the phone was deemed not received by then hence the charge to my account. I have provided tracking information and sometimes when I call they say they haven't received it, sometimes they say they can see it is at the Texas Warehouse. Each time they create a case for a credit and tell me it should hit my account in 24-48 hours. This never happens and the charge is for $635.97. They keep filing cases and extensions but no resolve. I have to call in every few weeks to get an extension or they shut the phones off like they did last week. I had to pay my bill a week early in order to get them back on. They have a tracking number to prove I sent the phone back so I don't understand why it is taking so long to get this credit. At this point I have had at least 20 phone conversations averaging an hour or two and I can't even count the number of transfers. WHO do I need to talk to to get help with this??