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2 Messages

Mon, Mar 13, 2017 9:01 PM

Waiting a month for a deposit back on an order that was cancelled

I had placed an order for a new phone and was also switching companies to AT&T. I had to pay a deposit of $100. My order had to be canceled because of technical issues and was told my card wouldn't be charged. Well it was.. And I'm still waiting for my $100 to be returned to my account. I don't even understand how AT&T can actually take a payment when I don't even have them as a provider. I've called, I've messaged, and still nothing. I want my money back for a service I never even got.


Brand User

Community Support


144.7K Messages

4 years ago

Good afternoon @Meghan1179!


I am so sorry to hear there was an issue with your order when joining us here at AT&T.  Having your card charged when it should not have been is disconcerting. Let’s find out what is going on!


I’d love to help get this taken care of for you as soon as possible! So I may have a closer look, I’m going to send you a private message to your Forum’s Inbox. Please keep an eye out for the message!


I look forward to hearing from you!


Aaron, AT&T Community Specialist

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