Waiting 2 months for a resolution, got charged anyway. Roaming on Cruise. HELP!!
I've been a customer for over 15 years.
I was incorrectly charged $500+ in roaming charges while on a cruise in October. I spoke with reps and I was guaranteed that I would not need to pay that and that it would get removed.
Two months since then, I called again on November 29th, was told it would be resolved within 72 hours.
Not only was it not resolved, but my auto pay kicked back in even though I disabled it, and I was charged the full $500+.
When I call today to customer loyalty/retention, Im told that they are still working on the case (2 months?), and when I ask to speak to a supervisor, I have now been on hold for 45 minutes.
This is insanity. I need this resolved. I have a case number and everything:
ATT CASE #: CM20181127_137808757