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Need help understanding your bill?
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New Member

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1 Message

Friday, July 10th, 2020 5:43 AM

Viewing a phone bill

When you are looking at your bill online, does it show texts and calls between you and someone else who is also on your plan?  Or will the bill just show texts and calls that you make with people that are NOT on your plan?

ACE - Expert

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64.7K Messages

4 years ago

It will show all calls and texts. It does not matter if they are other lines on the account or not.

Community Support

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232.8K Messages

4 years ago

Hello, @ak424,

 

Thank you for reaching out. Here's information on viewing usage on your account. The only calls and texts that won't show as calls or texts are those that show as data use. FaceTime and MMS texts fall under that category.

 

Have a great weekend.

 

James, AT&T Community Specialist

ACE - Expert

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64.7K Messages

Another wrong answer by ATTHelp. MMS messages will be on the text log. MMS messages require data to work but they do not use or count as data usage. ATTHelp probably meant iMessage.

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