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New Member

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1 Message

Thu, Sep 17, 2020 8:57 PM

veterans discount

I signed up for veterans discount ( supposed to be 25%) and my wireless service went from $175/month to $152.25/month (13%). What am i missing here?

Former Employee

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1.8K Messages

2年前

It is not 25% of the entire bill.

 

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______

While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.

sandblaster

ACE - Expert

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57.8K Messages

2年前

@Lockdowncraziness Yes, it is. The military discount is 25% off the entire bill on applicable plans, plan fee and line fees. @pitoutom What plan do you have and how many lines? The 25% discount only applies to unlimited data plans.

(edited)

Former Employee

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1.8K Messages

2年前

The entire bill......so taxes and surcharges, installments, insurance, etc.....?

 

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______

While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.

sandblaster

ACE - Expert

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57.8K Messages

2年前

Oh come on, you know what I meant. It’s 25% of all plan charges. 

Former Employee

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1.8K Messages

2年前

@sandblaster Exactly why I said in my first comment it is not the entire bill. The OP said they are suppose to get a 25% discount and they are only getting a 13% discount on their bill......they said their BILL went from $175 to $152.25 which is 13% of their total bill.

 

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______

While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.

 

ACE - Sage

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97.3K Messages

2年前

We don't even know what plan the OP has.  But most likely his math is not applied correctly.   Is the original poster on a plan that allows the 25% discount of entire plan? Or are they on a plan that only provides 25% off the data plan? 

 

The 25% off unlimited is on the plan cost.  It does not take 25% off the entire bill oh, so it excludes taxes, fees, installments, insurance, and any other extras other than the charge just for the plan and the line access.

 

@pitoutom  what is the name of your plan?  

(edited)

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