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1 Message

Fri, Oct 30, 2020 4:31 AM

Verifying my identity

my online or was canceled because it couldn’t verify my identity. How do I resolve this without having to pay again and getting my credit ran twice? My order number is 23-299726341499466


New Member


1 Message

a month ago

It is still not working. When can we expect a fix? 
 I am also looking for a solution, Because I am also getting a same issue. Please help!!! What do we My Gift Card Site

Brand User

Community Support


140.3K Messages

25 days ago

Hello @Mrwells43,


Thank you for your concern.


We're sorry to hear that your order was cancelled.


Unfortunately the only option is to replace your order.


It will be best to visit your local AT&T retail store to verify your identity.


Using the same method to replace your order will give the same result.


If you ever have any other questions or concerns in the future, feel free to reach back out as we are always here to help!


Jonye, AT&T Community Specialist



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