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1 Message

Fri, Jan 11, 2019 7:25 PM

USPS Return Label

I recently upgraded my phone and returned my old one using the USPS label that was included in the package. I'm wondering now if this was the correct way to return my old phone because they sent an email after I had already mailed it with different instructions. 


Accepted Solution

Official Solution

Brand User



107.6K Messages

1 year ago

Hello there, @aep17b!


Though these instructions are generally recommended for trade-ins we advise that you retain a copy of the tracking number for future references.


We hope this info helps!


Lar, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.