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Contributor

 • 

1 Message

Tue, Jan 16, 2018 4:49 PM

Using account credit to pay off cell phone installment

Just wondering, is it possible to use the account credit to pay off my cell phone installment plan?

 

Thanks

Responses

Accepted Solution

Official Solution

graeco

Scholar

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335 Messages

2 years ago

i dont think its possible.

 

once credit is added, automatically itll adjust you current balance on the whole bill not on a line item like att next.

Constructive

Employee

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6.3K Messages

2 years ago

i dont think so but i could be wrong

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GLIMMERMAN76

ACE - Expert

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18.9K Messages

2 years ago


@Constructive wrote:

i dont think so but i could be wrong


you are correct...  You cant use account credits to pay off a next installment...  

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Brand User
ATTHelp

Administrator

 • 

108.5K Messages

2 years ago

Hello @rcord1980!


Thank you for reaching out to us regarding your billing concerns. I am happy to help!


I see you have already sent us a private message, so please keep an eye out as I will be responding to it as well.


Thank you and have a great day!


Jenn, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Brand User
ATTHelp

Administrator

 • 

108.5K Messages

2 years ago

Hello @rcord1980!


Thank you for reaching out to us regarding your billing concerns. I am happy to help!


I see you have already sent us a private message, so please keep an eye out as I will be responding to it as well.


Thank you and have a great day!


Jenn, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.