Available Now: Buy the new iPhone 14, iPhone 14 Pro and iPhone 14 Pro Max from AT&T!
Help for account, billing & more
Kashton's profile

New Member

 • 

2 Messages

Sun, Jan 17, 2021 11:20 AM

Upgraded plan to get 5g but just paid for my previous plan a few days ago

ATT, I just paid 55 plus tax a few days ago for my plan but I now needed 5g service so I upgraded to 75 plan. It says I just added 55 a few days ago so how do I simply just pay the difference to enable this new 75 plan to be recognized because now my service is down. Help please fix this issue. I need my service quickly 

Accepted Solution

Official Solution

ACE - Sage

 • 

100.2K Messages

2 y مضت

Unfortunately you just wasted some money.

You must pay for the entire new plan. 

Purchasing prepaid is like buying something out of a vending machine. You should have been warned not to change your plan until the day before your renewal date. (photo) When you change your plan, you discard the previous plan and have to pay for your new plan in order to have service again.

  

All prepaid works this way.  

Only postpaid prorates service when you change plans. 

Need help?
Fix, replace or check device delivery
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.