Need help understanding your bill?
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New Member

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2 Messages

Friday, March 19th, 2021 2:34 AM

Upgrade/ Trade in charges

I did the upgrade trade in special promotion.  On my monthly bill I get $23 credit and charged $28 for the upgrade. It was supposed to be an even trade. What’s   The offset for? 
I also have two lines and was told my bill would be less after the trade in, new unlimited plan. My bill was $120 a month now it’s $177. I am paying a lot more per month and also extra for the upgrade. This  whole special deal for existing customers doesn’t seem like a good deal. I paid the same monthly charge as last time I upgraded with no trade in credit.

Accepted Solution

Official Solution

sandblaster

ACE - Expert

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62K Messages

2 years ago

What phone did you buy and what does it cost? You get $700 in credit for the trade in. If you bought a phone that cost more than $700, you pay the difference. However, read the bill closely. You may be getting charged $5 for the early upgrade option. We see many complaints about that being added when not requested. As for the rest of your bill, no one here can see it. You probably got charged a one time upgrade fee and if autopay hasn’t started yet, your autopay discount isn’t there yet.

ACE - Sage

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104K Messages

2 years ago

You mean credit is $23.33?   For a total credit if $700.  So $700 must have been the total credit at the time you bought your phone.   Even if it were $800, it would not have covered the full cost of your phone, $849?

New Member

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2 Messages

2 years ago

Thank you Sandblaster! I’ll keep an eye out for the auto pay to kick in, that sounds like it may be the extra charge. My phone may also be more than $750, but not much more, iPhone Mini. 

New Member

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1 Message

2 years ago

I traded-in 3 phones and upgraded my service in the November 2020 promotion. 6 hours on the phone with them and 4 months later still no credit for my phones. AT&T is ripping off people, stealing their phones and charging them for increased services. I will be filing fraud charges because they refuse to give me answers.

Tutor

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8 Messages

2 years ago

I am having the same problem. I traded in my phone in November of 2020 and have had to chat with them every month since then and still the credit doesn't show up on my bill. I wish someone would start a (Edited per community guidelines) (Edited per community guidelines). I would join in!

(edited)

New Member

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1 Message

2 years ago

Has anyone experienced sending in a perfectly good phone that they are suppose to give high amount of credit for but when they get the phone they say it was damaged or didn't work so they give you little to no credit?

New Member

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6 Messages

2 years ago

@ Mrsjones1984  I think that this is exactly what's happening.  Anyone get a lawyer yet? 

New Member

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6 Messages

2 years ago

I am in the same situation -- I think they're ripping people off fast and furious.  I see many people saying exactly the same thing. 

ACE - Sage

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104K Messages

2 years ago

@TLaw

You are limited to arbitration and small claims.  You'll have more immediate results if you file a BBB complaint.  Complaints are forwarded to AT&T and they usually respond in less than a week

New Member

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1 Message

2 years ago

My wife traded in her iPhone 7+ recently for $350 credit when upgrading to an iPhone 12 max (or whatever it’s called now). Initially, I thought we weren’t receiving any credit for the trade-in but, while viewing our bill online today, I expanded the charges detail for her phone number and did say an $11.67 credit listed as “Trade-in promo credit 1 of 30.”  (11.67 * 30 = $350.10), so the trade-in credit is indeed being given but in 30 monthly installments totaling $350 rather than as one lump sum credit.  

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