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Upgrade fee waiver
I am a loyal AT&T for over 15 years. I have a u-verse account as well as wireless and I also had a home phone for years. I recently upgraded and was charged upgrade fee $25 per line for 4 phone. I called AT&T and nicely asked for those fees to be waived or credited to my account and representative from customer loyalty team refused to do it ,so did her manager. Is this how AT&T reward their long time and loyal customers?