New Member
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1 Message
Upgrade Fee Waiver criteria
What are the criteria for an upgrade fee waiver? We've been ATT customers for about 14 years now, and upgraded our phone after 5 years - still the upgrade fee was charged. Order service people seem to have no idea about what the upgrade criteria is. Does someone around here know what it is?
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MicCheck
ACE - Expert
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12.7K Messages
1 year ago
It is only waived if you have a corporate discount plan that includes an upgrade fee waiver.
If you buy an unlocked phone outright from another source (e.g. you tell the Apple store you're going to use the unlocked iPhone on prepaid) you are not upgrading so there's no fee.
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sandblaster
ACE - Expert
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62K Messages
1 year ago
Even ATT employees don’t get the upgrade fee waived.
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formerlyknownas
ACE - Sage
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104K Messages
1 year ago
Yup, you need a signature program, like AARP, which waives the fee.
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husky102
New Member
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1 Message
3 months ago
At&T charges a upgrade fee,and do not tell their customers,
that is a rip off.After you buy a 1200.00 phone you would think they weiver the fee,lol but no they want more money....
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formerlyknownas
ACE - Sage
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104K Messages
3 months ago
Att upgrade and activation fee is documented...
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