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1 Message

Mon, Nov 29, 2021 1:54 PM

Upgrade Fee Waiver criteria

What are the criteria for an upgrade fee waiver? We've been ATT customers for about 14 years now, and upgraded our phone after 5 years - still the upgrade fee was charged. Order service people seem to have no idea about what the upgrade criteria is. Does someone around here know what it is?

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MicCheck

ACE - Expert

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11.7K Messages

8分前

It is only waived if you have a corporate discount plan that includes an upgrade fee waiver. 

If you buy an unlocked phone outright from another source (e.g. you tell the Apple store you're going to use the unlocked iPhone on prepaid) you are not upgrading so there's no fee. 

sandblaster

ACE - Expert

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58.7K Messages

8分前

Even ATT employees don’t get the upgrade fee waived.

ACE - Sage

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98.5K Messages

8分前

Yup, you need a signature program, like AARP, which waives the fee. 

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