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New Member

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1 Message

Monday, November 29th, 2021 1:54 PM

Upgrade Fee Waiver criteria

What are the criteria for an upgrade fee waiver? We've been ATT customers for about 14 years now, and upgraded our phone after 5 years - still the upgrade fee was charged. Order service people seem to have no idea about what the upgrade criteria is. Does someone around here know what it is?

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MicCheck

ACE - Expert

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12.7K Messages

1 year ago

It is only waived if you have a corporate discount plan that includes an upgrade fee waiver. 

If you buy an unlocked phone outright from another source (e.g. you tell the Apple store you're going to use the unlocked iPhone on prepaid) you are not upgrading so there's no fee. 

sandblaster

ACE - Expert

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62K Messages

1 year ago

Even ATT employees don’t get the upgrade fee waived.

ACE - Sage

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104K Messages

1 year ago

Yup, you need a signature program, like AARP, which waives the fee. 

New Member

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1 Message

3 months ago

At&T charges a upgrade fee,and do not tell their customers,

that is a rip off.After you buy a 1200.00 phone you would think they weiver the fee,lol but no they want more money....

ACE - Sage

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104K Messages

3 months ago

Att upgrade and activation fee is documented... 

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