[Subject edited for better exposure]
I recently upgraded my wife's phone to a iPhone 5s. I signed up for a 2 year contract online and paid 149 for the phone. You can imagine my surprise when I looked at my bill and saw that the phone was on an ATT Next installment plan! I have spent hours on the phone with ATT being shuffled from one department to another and their basic answer is that it was outside their 14 day return window and they couldn't help me. I didn't get the bill till after the 14 day window was up! I have been a relatively happy ATT customer for many years but now I am going to leave ATT unless they can resolve this!