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Wed, Oct 5, 2016 6:50 PM


Updates for AT&T Customers Impacted by Hurricane Matthew

Overall, our network performed well during Hurricane Matthew. In Florida, Virginia and Georgia wireless service has been restored to nearly all affected areas. Some customers may be experiencing issues with their wireline and wireless services in coastal areas due to flooding in NC and SC. AT&T technicians were prepared for storm-related issues and are working to restore service to affected areas as quickly and safely as conditions allow. We are monitoring our network closely and will continue to coordinate with emergency management officials and local utility companies.


Updated Oct 11th, 11:22 a.m. ET

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Update: AT&T is waiving data, voice and text overage charges for customers in additional counties in North and South Carolina affected by Hurricane Matthew. Please see this full list of included counties and important details.



Update: AT&T is waiving data, voice and text overage charges for customers in affected areas in North Carolina and South Carolina. For a list of counties included, and additional details, please visit this page.  This is in addition to our previous announcement waiving data overage charges in affected counties in Florida and Georgia.


Update: AT&T has delivered tabletop charging stations to the following shelters in South Carolina:


1.Dent Middle School
6950 North Trenholm Rd, Columbia, SC 29206
(803) 699-2750


2.White Knoll High School
5643 Platt Springs Road, Lexington, SC 29073
(803) 821-5200



Update: AT&T Launches Severe Weather Mix Channel on DIRECTV Dedicated to Coverage of Hurricane Matthew - very important information in this link, please stay informed and stay safe. We'll keep updating this thread as we get any new information.


Update: AT&T Customers Can Text-to-donate to Help American Red Cross - click on the link to learn more about how to support the American Red Cross disaster relief efforts following Hurricane Matthew.



In preparation for Hurricane Matthew, we've topped off generators at our cell sites with fuel. The sites are equipped with high-capacity back-up batteries. We have staged emergency response equipment in strategic locations, if needed.  Our national reliability center is monitoring outages for quick action.


To find out more about AT&T's storm preparedness process, please visit:

AT&T Preps Florida Networks as Hurricane Matthew Nears the Florida Coast


AT&T is also crediting Wireline and Wireless customers for all calls and text messages from the USA to Haiti, Jamaica, Bahamas, Bermuda and Turks & Caicos between 10/3/2016 to 10/7/2016 in the local time zone.


For additional updates on AT&T's response to Hurricane Matthew, see the AT&T News live updates.


Finally, you can learn more about tech tips to prepare for severe weather and how AT&T provides network disaster recovery and business continuity services to provide relief during disasters at AT&T Vital Connections.


Our thoughts are with all of those who are impacted by this storm. 






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Here are some more tech tips to use during severe weather....


The general gist:  Dim your screen, Turn off apps and Text.


  • Get in the habit of tapping your phone’s power key when not in use.
  • Live wallpapers: get rid of them.
  • Services known for their drain on battery life, including Bluetooth, GPS and wifi, should be turned off.
  • Creating a wifi hotspot with your phone also drains the battery.
  • Turn off notifications for unnecessary apps.
  • Delete those that you don’t use, at least as the storm is nearby.
  • Power saver mode helps a phone take battery-saving measures when a phone’s energy drops to a low level.
  • Disable auto updates.
  • Keep your phones charged and pack additional batteries and chargers. 
  • Emergency agencies and local media's mobile apps help you track storms.
  • Keep emergency number lists handy.

Source:  Orlando Sentinal


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