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Upcharge for a new contract? Terrible!
So, AT&T raised my smartphone access charge from $25 per month to $40 per month because I ordered the new iPhone and renewed a new 2-year contract.
The solution you offered me? Cancel my service and return the 3 new phones, or pay $500 for each phone instead of $199. They actually said they'd rather lose my family plan to another carrier ($5,000 in revenue over the next 2 years) than leave my discount in place. Please don't explain that this is your new policy, ... I've gotten enough of that already, but this is a TERRIBLE way to treat a customer of over 20 years!