unwarranted charged for international calls!
At&t is getting ridiculous day by day.
I had 2 additional lines which I got for my parents during their visit to the United States from India on the advice of the At&t store executive - since apparently that would have been cheaper than gophone accounts. What I did not know was that those lines had international calling enabled by default. Hence I go a shock initially when I found that there were international call charges for $114.17 in the my last bill for those lines (probably my parents had called back someone unwittingly - which I am not very sure of, since I did not have time to check their phone logs at that time, and cannot check now since they went back to India). I called At&t and after more than an hour long call, I was refunded a partial amount with the justification that the partial amount was because those lines needed to be predated for enrollment in the international calling pack. I had also asked that representative to block any further international calls from those two lines, and also cancel them on May 10th, 2017. Imagine my surprise when I find yet further international call charges ($110.55) at rates w/o calling pack for the same two lines in my present bill.
And on calling At&t I was told that nothing could be done since the costs are apparently justified on their side. I cannot even view call logs from my online account - and at the very least, I would have expected that in the off chance that there were further calls (of which there is very little, since I had explicitly asked my parents after that to not make any international calls), at the very least they would be charged at the rates of the international calling pack and not the full rate of around $3.5/min. This means either the previous At&t representative gave me false information and false confirmation/assurance of the changes made to my account, or something is wrong in the system, which they are not ready to admit.
All this after 3 calls of over an hour each (since apparently I have all the time in the world), and after being a loyal customer of At&t for over 7 years! I am appalled!