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aamay03801's profile

Contributor

 • 

1 Message

Wed, Nov 12, 2014 12:33 AM

Unwanted account - customer services doesn't cancel it

How do I escalate a problem that customer service can't seem to correct? I'm being billed every month $80+ for an account that should have been closed in July. Each time I call, they say they will close it and adjust the charges and each month I get another incorrect bill. I'm ready to call the FCC.

Responses

bizhui

Scholar

 • 

457 Messages

6 years ago

If it still doesn't resolve, then yea, go ahead and file a FCC complaint. It is definitely something that the company need to take care of. 

ATTDmitriyCM

Community Manager

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9.6K Messages

6 years ago

 

Hello @aamay03801 

 

Is it a wireless account? We'll be happy to look into this issue for you and help with whatever we can! You can send us a private message by clicking here. Please include your full name, phone number, account number and the best time you can be reached.

 

Thank you,

Dmitriy

Rethink Possible


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