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Contributor
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1 Message
Wed, Nov 12, 2014 12:33 AM
Unwanted account - customer services doesn't cancel it
How do I escalate a problem that customer service can't seem to correct? I'm being billed every month $80+ for an account that should have been closed in July. Each time I call, they say they will close it and adjust the charges and each month I get another incorrect bill. I'm ready to call the FCC.
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Responses
bizhui
Scholar
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457 Messages
6 years ago
If it still doesn't resolve, then yea, go ahead and file a FCC complaint. It is definitely something that the company need to take care of.
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ATTDmitriyCM
Community Manager
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9.6K Messages
6 years ago
Hello @aamay03801
Is it a wireless account? We'll be happy to look into this issue for you and help with whatever we can! You can send us a private message by clicking here. Please include your full name, phone number, account number and the best time you can be reached.
Thank you,
Dmitriy
Rethink Possible
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