Unresolved Issue Regarding Promised Rewards Card

This is a customer populated forum, not how you get At&t to contact you by phone.  You can file a BBB complaint and AT&T has to contact you.  That may not bring results if you didn’t qualify, which is the primary reason rewards or credits don’t happen.  
Are you being denied because you did not meet requirements?  
The $300 rewards through wireless had the following requirements:

yes, I qualified! If this is not the right forum, please direct me to the right one! I just want the right person!!

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@lthomasm wrote:

yes, I qualified! If this is not the right forum, please direct me to the right one! I just want the right person!!

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I already wrote that in my last post.  File a BBB complaint 

I did not receive my rewards card following sign-up!  Please give me your answer.

N Warren

We're sorry to hear that you haven't received your rewards card @Nathan_Warren

Allow us to guide you into the right direction!

For further assistance with your gift card claim, please contact our Rewards Customer Support at: 800.288.9983 which are available 7 a.m. to 7 p.m. (CST), Monday through Friday.   

We hope this helps, and thanks for reaching out to the community!

Dwight, AT&T Community Specialist 

I would welcome any interest in forming a (Edited per community guidelines) (Edited per community guidelines) against ATT for their deceptive practices by offering gift cards for account signup.  I was sent a single email on 11/3/2021 and didn't realize it.  By the time I saw it and attempted to claim it, I was given notice the award was disqualified on 11/9/2021.  I believed I was receiving $350 of gift cards.

Some additional points that are worth noting and why legal action is justified:

• Their website indicates in a visible space that gift cards can take up to 6 weeks to receive with no additional detail.  So one would not realize their is a claim process if not reading the fine print in terms and conditions and/or seeing a single notification email.
• The claim period is unreasonable...only 6 days.
• In that I only received a single email notification about the award claim with no follow up whatsoever, it is obvious that ATT extended little effort to notify me.  Had I had an unpaid bill, I would have received multiple notifications.
• The fact that a separate claim has to be made to begin with, when we consumers already went through extensive setup to get our accounts activated and service rendered, is not justified other than to deter consumers from receiving the award.
• The sheer magnitude of posts I'm seeing in this community is indication that ATT is aware of the deceptive practice, the consumer opinion and effect of the deceptive practice, and has chosen to continue it regardless.

For starters, I'd like to hear from others simply to find out if anyone is interested in pursuit of legal action.  If I hear from enough people, I will post law firm information for you to contact.

2 year old post.  Closed.