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lthomasm's profile

Contributor

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2 Messages

Wednesday, December 11th, 2019 11:17 PM

Closed

Unresolved Issue Regarding Promised Rewards Card

Hi! 

 

Could I have a call from a representative from AT&T Wireless who can take ownership of an issue that is unresolvable through normal channels?  I have an issue with a promised $300 rewards card that appears to have been forgotten. After several very long phone calls, I still cannot get it resolved. I am passed from one representative to the next and have to repeat the same information each time. I've been promised return phone calls on several occasions now. I even have a manager's name and employee ID! So, I now need a customer service rep at AT&T who will take ownership and resolve the issue. I would like for someone with authority to listen to a transcript from Sunday, September 29 confirming I was promised a $300 rewards card. I would then like for that rewards gift card to be sent to me. I have been promised that a manager would be listening to the transcript; yet, I have not received a call.  Thank you!

 

P.S. This is apparently a billing issue, not a Rewards Center issue. I've called Rewards Center several times and they cannot/will not help me. I'm always transferred to Customer Service. So, please don't tell me to call them again. My nerves cannot handle another call with them. 

ACE - Sage

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104K Messages

3 years ago

This is a customer populated forum, not how you get At&t to contact you by phone.  You can file a BBB complaint and AT&T has to contact you.  That may not bring results if you didn’t qualify, which is the primary reason rewards or credits don’t happen.  
Are you being denied because you did not meet requirements?  
The $300 rewards through wireless had the following requirements:

 

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Contributor

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2 Messages

3 years ago

yes, I qualified! If this is not the right forum, please direct me to the right one! I just want the right person!!

ACE - Sage

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104K Messages

3 years ago


@lthomasm wrote:

yes, I qualified! If this is not the right forum, please direct me to the right one! I just want the right person!!


I already wrote that in my last post.  File a BBB complaint 

 

New Member

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1 Message

2 years ago

I did not receive my rewards card following sign-up!  Please give me your answer.

N Warren

ATTHelp

Community Support

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207.2K Messages

2 years ago

We're sorry to hear that you haven't received your rewards card @Nathan_Warren

 

Allow us to guide you into the right direction!

 

For further assistance with your gift card claim, please contact our Rewards Customer Support at: 800.288.9983 which are available 7 a.m. to 7 p.m. (CST), Monday through Friday.   

 

We hope this helps, and thanks for reaching out to the community!

 

Dwight, AT&T Community Specialist 

New Member

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5 Messages

1 year ago

I would welcome any interest in forming a (Edited per community guidelines) (Edited per community guidelines) against ATT for their deceptive practices by offering gift cards for account signup.  I was sent a single email on 11/3/2021 and didn't realize it.  By the time I saw it and attempted to claim it, I was given notice the award was disqualified on 11/9/2021.  I believed I was receiving $350 of gift cards.

Some additional points that are worth noting and why legal action is justified:

  • Their website indicates in a visible space that gift cards can take up to 6 weeks to receive with no additional detail.  So one would not realize their is a claim process if not reading the fine print in terms and conditions and/or seeing a single notification email.
  • The claim period is unreasonable...only 6 days.
  • In that I only received a single email notification about the award claim with no follow up whatsoever, it is obvious that ATT extended little effort to notify me.  Had I had an unpaid bill, I would have received multiple notifications.
  • The fact that a separate claim has to be made to begin with, when we consumers already went through extensive setup to get our accounts activated and service rendered, is not justified other than to deter consumers from receiving the award.
  • The sheer magnitude of posts I'm seeing in this community is indication that ATT is aware of the deceptive practice, the consumer opinion and effect of the deceptive practice, and has chosen to continue it regardless.

For starters, I'd like to hear from others simply to find out if anyone is interested in pursuit of legal action.  If I hear from enough people, I will post law firm information for you to contact.

(edited)

ACE - Expert

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24.1K Messages

1 year ago

2 year old post.  Closed.

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